"Alerted.org

Customer Service Representative

100% Remote - Equipment not Provided

Schedule: Ranges 12pm-12am, 2nd shift only

Pay Rate: $15/hr

4 Month Contract

Description:

• Enhance the customer experience through excellent communication.

• Identify the reason for the call through discovery.

• Assist customers with understanding and resolving billing issues.

• Troubleshoot ADT products and services.

• Transfer the call to the appropriate department as necessary to ensure the optimum customer experience.

• Schedule appointments where applicable.

• Reschedule service or installation appointments where applicable.

• Perform other duties and related work as assigned.

Skills

Customer service, Troubleshooting, Help desk, Call center, Technical support, Customer support

Additional Skills & Qualifications

Candidates are required to provide their own equipment for this role.

All Candidates must have:

Internet Service (cannot connect via WIFI)

Core i3 with 16GB of RAM or higher

Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net

Candidate must have a minimum of Windows 10 on computer.

Must have modem connection - Must be hardwired to your computer via ethernet cable.

Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.

Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Experience Level

Entry Level

#eastpriority25

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.