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Assistant Bursar for Student Billing (Account Specialist)

**Requisition Number:** 68136

**Location:** Boulder Colorado

**Employment Type:** University Staff

**Schedule:** Full Time

**Posting Close Date:** 02-Nov-2025

Date Posted:

Job Summary

The **Bursar's Office at CU Boulder** welcomes applications for an **_Assistant Bursar for Student Billing (Accounting Specialist)!_** The Bursar's Office is part of the Student Financial Services unit within the Enrollment Management division, where we provide the essential tools for students to be successful at CU. The Bursar's Office provides support to students and families in navigating financial experiences while students are accomplishing their academic journey. We support university operations by strategically managing key financial resources.

This position is responsible for leading the Student Billing team dedicated to providing exceptional service to students and families regarding billing, payments, and student account inquiries. Ensuring the team delivers consistent, accurate, and empathetic support, while upholding federal and state rules and regulations, as well as university policies. Developing and maintaining a working relationship with other university departments (Registrar, Office of Financial Aid, OIT, UIS); and collaborates with the Associate Bursar-Student Billing to anticipate and plan for future trends, workloads, and enhancements. This supervisory position plays a key role in managing the student experience by ensuring timely resolutions to account issues, continuous training, and a high standard of customer service delivery. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The mission of the Bursar's Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar's Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.

What Your Key Responsibilities Will Be

_Oversight of daily operations in Student Billing - Student Account Specialist_

+ Oversee day-to-day functions and help support the team for student account inquiries related to billing, payment options, and refunds.

+ Coordinate with other departments (e.g. Financial Aid, Registrar, Housing, Health and Wellness, Bookstore) to resolve account issues.

+ Recommend and implement service process improvements.

+ Ensure high-quality, customer-centered service in all interactions.

+ Handle complex and escalated student account inquiries with professionalism and care.

+ Monitor service channels for responsiveness, tone, and accuracy.

+ Foster a welcoming, inclusive, and helpful environment for all students and families.

+ Ensure compliance with FERPA, Title IV regulations, and institutional policies during all customer interactions.

+ Assist with internal and external audits related to student accounts.

+ Maintain up-to-date documentation of customer service policies and procedures.

+ Monitor and report on service metrics (e.g., response times, satisfaction ratings, resolution rates).

+ Analyze trends in inquiries and escalate systemic issues or concerns to leadership.

_Supervision_

+ Supervises 4 FTE and 6 student workers.

+ Complete detailed performance plans for all employees by campus and department deadlines.

+ Schedule and conduct coaching and progress review meetings during the performance management cycle.

+ Conduct performance evaluation meetings by campus and department deadlines.

+ Provide training and professional growth opportunities for employees.

+ Supervise fairly and objectively.

+ Demonstrate support and pride for staff accomplishments.

+ Work closely with the Associate Bursar-Student Billing to develop the department succession plan and provide necessary tools and knowledge to ensure staff can work effectively and efficiently.

+ Efficiently plan and develop long-term goals and objectives by analyzing and interpreting statistics and trends, and formulating and implementing changes in policies and procedures while evaluating and developing approaches to customer service needs.

+ Regularly evaluate work assignments for maximum efficiency and productivity.

_Student Financial Services Customer Services Collaboration_

+ Partner with the Associate Director of Student Financial Services - Customer Experience to align efforts across Bursar, Financial Aid, and Scholarship offices, ensuring a unified and seamless customer experience within in Student Financial Services (SFS) unit.

+ Collaborate with the Associate Director of Student Financial Services - Customer Experience on staffing strategies and scheduling to ensure optimal customer service coverage across the SFS unit, while advocating for staff well-being to foster a positive and sustainable work environment for all team members.

+ Serve as a Subject Matter Expert (SME) for the Bursar's Office, contributing specialized knowledge to enhance service delivery and supporting cross-functional initiatives aimed at improving student satisfaction.

+ Actively participate in strategic projects and initiatives that promote and strengthen the SFS brand, focusing on customer service excellence and continuous improvement.

_Special Projects_

+ The position is also responsible for the implementation of special projects as required by the Bursar's Office, and/or the University.

What You Should Know

+ Hybrid schedule: 3 days a week working in-office.

+ Core work hours: 8am - 5pm with some flexibility.

What We Can Offer

+ The annual salary range for this position is $70,000 - $73,000.

Benefits

At the University of Colorado Boulder (https://www.colorado.edu/) , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package (https://www.colorado.edu/jobs/benefits) includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage (https://advantage.cu.edu/campus/cu-boulder) program.

Be Statements

Be dynamic. Be unique. Be Boulder.

What We Require

+ Bachelor's degree in accounting, Information Technology, or related field; an equivalent combination of education, training, and experience, from which comparable skills can be acquired, may substitute.

+ 2+ years professional job related experience, to include:

+ 1+ years supervisory experience,

+ 2+ years working in the Student Financial Services of a higher education institution,

+ 2+ years of customer service experience.

What You Will Need

+ Knowledge of student billing and refund best practices.

+ Excellent knowledge of, and experience with, federal and state financial aid regulations, including Title IV regulation.

+ Experience working with Student Systems such as Campus Solutions/Banner.

+ Excellent computer skills, including experience with Microsoft Suite.

+ Demonstrated ability to work independently and as part of a team.

+ Excellent customer service skills.

+ Superior analytical and problem-solving abilities.

+ Excellent interpersonal skills.

+ Highly self-motivated and directed.

+ Ability to establish and maintain effective team relationships.

+ Excellent communication skills with the ability to communicate to all levels in the organization.

+ Ability to proactively develop short-term and long-term plans for the university.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by November 2, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. (http://jobs.colorado.edu/)

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Assistant-Bursar-for-Student-Billing-Account-Specialist/68136 (https://apptrkr.com/6669230)

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.