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COMMUNITY SERVICES ASSISTANT I-II

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COMMUNITY SERVICES ASSISTANT I-II

Salary

$2,035.77 - $2,878.65 Biweekly

Location

City of Long Beach, CA

Job Type

Classified - Full-Time, Permanent

Job Number

H61AN-26

Department

Police - (CL)

Opening Date

10/24/2025

Closing Date

11/7/2025 4:30 PM Pacific

+ Description

+ Benefits

+ Questions

DESCRIPTION

Applications are available online beginning Friday, October 24, 2025, through 4:30 PM, Friday, November 7, 2025.

SALARY INFORMATION:

Grade I -$24.358 - $33.254 Hourly

Grade II -$26.498 - $35.856 Hourly

EXAMPLES OF DUTIES

Performs non-sworn, service-oriented duties related to law enforcement, including responding to non-emergency calls for service, preparing police reports, and disseminating information to the public. Responds to non-emergency calls for service including, but not limited to, home/auto burglaries, non-injury traffic collisions, parking violations, and noise complaints, utilizing a department vehicle; prepares the crime, incident and traffic collision reports not requiring the expertise of a sworn officer; operates a variety of office and field equipment including two-way radio, computer systems, and telephones; provides information to residents and visitors including Police Department procedures, crime reporting protocols, and available services; maintains accurate records and prepares routine reports; coordinates with City personnel to address reporting requirements; assists with traffic control operations; may provide or assist with training for City personnel; may perform audits on call-for-service reports; may enforce parking control ordinances; may testify and present evidence in court and performs other related duties as required.

REQUIREMENTS TO FILE

One (1) year of experience involving a substantial amount of public contact requiring tact and discretion in dealing with others;

OR

One (1) year of education in criminal justice, social service, or a closely related field from an accredited college or university.(Proof Required*)

AND

A valid motor vehicle operator's license.

Willingness to work an irregular schedule, including nights, weekends, overtime, and/or holidays may be required for some positions.

Positions in the Police Department require the ability to pass a thorough background investigation.

*Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proof submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.

Knowledge, Skills, and Abilities

+ Knowledge of principles and practices of law enforcement;

+ Knowledge of customer service principles and public relations techniques;

+ Ability to communicate effectively orally and in writing;

+ Ability to deal tactfully with the public;

+ Ability to deescalate conflict;

+ Ability to read and comprehend written material;

+ Ability to learn to interpret and apply local, state, and federal policies, procedures, laws, and regulations;

+ Ability to learn to understand, access, and accurately interpret information from various law enforcement computer systems;

+ Ability to organize tasks simultaneously;

+ Ability to interpret and apply policies, procedures, and laws pertinent to the position;

+ Ability to operate office equipment including computer equipment, specialized software applications/programs, and assigned equipment; and

+ Ability to preserve confidentiality of sensitive materials.

DESIRABLE QUALIFICATIONS:

Bilingual skills in (Khmer, Spanish, and/or Tagalog) are desired for some positions.

SELECTION PROCEDURE

EXAMINATION WEIGHTS:

Application and Supplemental Application............................................ Qualifying

Written Exam................................................................................................... 100%

A minimum rating of 70 must be attained in order to pass the examination. Certification by score bands will be considered based on an analysis of exam results. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period.Applications received by November 7, 2025, by 4:30 PM, will be included in the exam process for Test #01. Screening of applicants will be conducted on the basis of application and required supplemental application submitted. Only those candidates showing the strongest backgrounds on the basis of comparative analysis will be invited to the examination process. Based on the number of applications accepted, the selection procedure may be changed. In the event a revision is necessary, the affected persons will be notified. If you have not received notification within two weeks of filing of application, please contact the Human Resources Department at (562) 570-7800.

EQUITY AND INCLUSION

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitinghttps://calcivilrights.ca.gov/fair-chance-act

This position is eligible for Local Hiring Preferences and Veterans Preference Points. Learn more about available preferences and eligibility criteria here: www.longbeach.gov/jobs/working-for-the-city/hiring-preferences

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test on (562) 570-6202. For the hearing impaired, call (562) 570-6638.An Equal Opportunity Employer.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking

• Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONSThe purpose of these supplemental questions is to derive specific information about your qualifications for this position. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the selection process. Be specific and detailed in your responses. Resumes should be attached, but may not be substituted in lieu of the required application forms (i.e., responses should NOT state "see resume"). Please be advised that failure to answer the required questions will result in an incomplete application and will jeopardize your opportunity to be placed on the eligible list. The application, supplemental questionnaire, and attachments must be completed and received by the filing deadline.Proof of any required documents must be uploaded to the online application. Please be advised that failure to provide the required documents will result in an incomplete application and will jeopardize your opportunity to be placed on the eligible list.If you require assistance, please call our customer service line at (562) 570-7008 during the filing period between the hours of 7:30 AM through 4:00 PM, Monday through Friday or email [email protected] and includeCOMMUNITY SERVICES ASSISTANT I-IIin the subject line.Do you understand the instructions for completing and submitting the application and supplemental questionnaire for this job?

+ Yes

+ No

02

REQUIREMENTS TO FILE:Option A:One (1) year of paid, full-time equivalent experience involving a substantial amount of public contact requiring tact and discretion in dealing with others;OROption B:One (1) year of education in criminal justice, social service, or a closely related field from an accredited college or university.(Proof Required)Indicate the option under which you meet the requirements to file for this position.

+ Option A: I have one (1) year of paid, full-time equivalent experience involving a substantial amount of public contact requiring tact and discretion in dealing with others.

+ Option B: I have one (1) year of education in criminal justice, social service, or a closely related field from an an accredited college or university.

+ None of the options are applicable to me. I understand that I do not qualify for the position at this time. Selecting this option will disqualify me from this position.

03

If applying under OPTION Ayou must provide a response to the following: One (1) year of paid, full-time equivalent experience involving a substantial amount of public contact requiring tact and discretion in dealing with othersis required.How much qualifying experience do you possess?

+ 0-6 months

+ 7-11 months

+ 1 year (12 months) or more

+ Applying under Option B

+ No paid experience, I understand that I will not qualify under this option.

04

If applying under OPTION Ayou must provide a response to the following:(NOTE: If applying under Option B, indicated N/A)One (1) year of paid, full-time equivalent experience involving a substantial amount of public contact requiring tact and discretion in dealing with othersis required.Describe your experience involving a substantial amount of public contact requiring tact and discretion in dealing with others. To receive credit for the required experience or education, you must include the following information describing your experience as it relates to the requirements.Do not copy and paste your resume. 1) Employer Name 2) Your Job Title 3) Dates of employment (mo/year to mo/year) 4) Total average hours per week 5) Duties performed for the position held. Your responsesMUSTbe complete to receive credit for this experience.Incomplete responses WILL NOT receive credit.If you do not have any related experience, indicate withNONE.If applying under Option B, indicate N/A

05

If applying under OPTION Byou must provide a response to the following: One (1) year of education* in criminal justice, social service, or a closely related field from an accredited college or university may be substituted for the required experience.*(Equivalent of twelve (12) units or more, which must include coursework in criminal justice, social service, or a closely related field)Legible proof of education must be attached to your application at the time of filing.Did you attach your proof?

+ Yes, I attached legible proof of my education.

+ I am applying under OPTION A.

+ No, I did not attach proof of my education understand I will not qualify under this option.

06

KNOWLEDGE, SKILLS, & ABILITIES:Knowledge of principles and practices of law enforcementis requiredDescribe, in detail, your knowledge in the aforementioned area. Your response must demonstrate the knowledge in this area to receive credit. Incomplete responsesWILL NOTreceive credit. If you do not possess this knowledge, indicateNONE.

07

Knowledge of customer service principles and public relations techniquesis requiredDescribe, in detail, your knowledge in the aforementioned area. Your response must demonstrate the knowledge in this area to receive credit. Incomplete responsesWILL NOTreceive credit. If you do not possess this knowledge, indicateNONE.

08

The City of Long Beach offers local hiring preference points to applicants who meet certain criteria, including residency, higher education, internal non-career employment, and completion of internships or apprenticeships. If you would like to be considered for these points for Community Services Assistant I-II, NEOGOV Job Number:H61AN-26, please complete the Local Hiring Preferences Questionnaire using the following link:https://forms.longbeach.gov/Forms/LocalHiringPreferences

and upload any required verification documents in PDF format. Note: You will need to reference NEOGOV Job Number:H61AN-26. Incomplete questionnaires or missing documents will result in your application being reviewed without the application of local hiring preference points. For any questions or for more information, please call the Talent Acquisition help desk at (562) 570-7008 or visithttp://www.longbeach.gov/jobs/working-for-the-city/hiring-preferences/ (http://www.longbeach.gov/jobs/working-for-the-city/hiring-preferences/ )

Please select one of the following options to confirm your status regarding the local hiring preference points:

+ I have completed the Local Hiring Preferences Questionnaire using the link provided and submitted all required documents for consideration of local hiring preference points.

+ I have reviewed the eligibility criteria, and the local hiring preference points do not apply to me. I do not wish to be considered for local hiring preference points, even if eligible.

09

ACKNOWLEDGEMENTSBy answering yes, I understand that proof of required documents must be submitted as attachments at the time of filing. I also understand that failure to submit all required documents at the time of filing will result in my application being considered incomplete. Proofs for this position may include: college transcripts/degrees and/or DD-214 Member 4 Form, if claiming veteran's preference. Please note that candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.

For information on evaluation services:Education Evaluation Services (http://www.longbeach.gov/CivilService/Media-Library/Documents/Job-Opportunities/Education-Evaluation-Services/ )

+ Yes

10

By answering "yes", I understand that the City of Long Beach utilizes electronic mail (email) to notify applicants of important information related to job applications submitted online through Governmentjobs.com. As an applicant, if I do not wish to receive emails from the City of Long Beach and decide to unsubscribe from email notifications and/or text messages, I may miss important information (i.e. employment opportunities) regarding the status of any job applications that I submit online. If you have questions or need clarification, please contact the Civil Service Department at (562) 570-7008.

+ Yes

11

CERTIFICATION STATEMENT:I hereby certify that all information provided in my online application, including the Supplemental Questionnaire, is true and complete to the best of my knowledge. I acknowledge that the department may contact my current and past employers or educators to verify the information that I have provided in my application. I understand that any falsification or omission of material facts disqualifies me from further consideration for this recruitment. To certify the above statement, please type your full name below.

Required Question

Employer

City of Long Beach

Department

Police - (CL)

Address

Civil Service Department

411 W. Ocean Blvd., 4th Fl

Long Beach, California, 90802

Phone

(562) 570-6202

Website

https://www.governmentjobs.com/careers/longbeach

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