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Job Title:

Technical Delivery Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary:

The Technical Delivery Manager (TDM) is responsible for leading and driving the end-to-end delivery of complex technology projects. This role involves managing cross-functional teams, aligning stakeholders, and ensuring timely, high-quality, and cost-effective project outcomes. The ideal candidate combines strong technical acumen with excellent leadership, communication, and delivery management skills.

Key Responsibilities

Project Delivery Management

+ Lead and manage technical project delivery across multiple teams and stakeholders.

+ Oversee project planning, execution, monitoring, and delivery within defined timelines and budgets.

+ Develop and maintain comprehensive project plans, schedules, and financial forecasts.

+ Ensure all phases of the project life cycle — initiation, execution, delivery, and closure are executed successfully.

Stakeholder Management

+ Serve as the primary point of contact for leadership, clients, and cross-functional teams.

+ Communicate effectively with both technical and non-technical stakeholders to ensure alignment on goals and deliverables.

+ Identify potential issues early and drive proactive resolution to maintain delivery momentum.

Team Leadership

+ Lead, coach, and mentor project and technical teams to foster collaboration and high performance.

+ Partner with technical leads to allocate resources efficiently and manage team capacity.

+ Provide guidance to resolve delivery or technical challenges.

Risk & Issue Management

+ Proactively identify, assess, and mitigate project risks and issues.

+ Maintain clear escalation paths and ensure timely intervention for critical risks.

Quality Assurance

+ Ensure that all deliverables meet quality, performance, and compliance standards.

+ Implement continuous improvement practices to enhance delivery efficiency and consistency.

Budget & Resource Management

+ Manage budgets and resource allocation to ensure optimal use of project investments.

+ Track financials, forecasts, and variances to maintain on-time, on-budget delivery.

Continuous Improvement

+ Champion best practices, tools, and methodologies for project delivery.

+ Promote a culture of innovation and continuous improvement across teams.

Key Requirements

Education

+ Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).

Experience

+ 10+ years of project management experience, including 7+ years in a technical delivery leadership role.

+ Proven success in delivering complex, large-scale technology projects in fast-paced environments.

+ Hands-on experience with Agile/Scrum and hybrid project management methodologies.

Technical Skills

+ Strong understanding of software development (preferably Java and microservices-based architectures), infrastructure, and cloud technologies.

+ Experience using project management tools such as JIRA, MS Project, or similar.

+ Familiarity with Agile SDLC processes and modern DevOps practices.

+ Strong reporting, dashboarding, and metrics management skills.

Leadership & Communication

+ Exceptional leadership, interpersonal, and communication skills.

+ Proven ability to lead cross-functional teams and influence without direct authority.

Problem-Solving

+ Strategic and analytical thinker with the ability to solve complex delivery and technical issues.

+ Strong decision-making and prioritization skills under pressure.

Certifications (Preferred)

+ PMP or Prince2 Certification

+ Agile Scrum Master (CSM/PSM)

+ ITIL Certification

Preferred Skills & Experience

+ Experience working in a client-facing environment.

+ Knowledge of cloud platforms (AWS, Azure, GCP) and DevOps tools/practices.

+ Understanding of security best practices and compliance standards in technology delivery.

Working Conditions

+ Onsite position based in Seattle, WA.

+ Hybrid work model — 2–3 days in office per week.

+ Occasional travel may be required.

The deadline to apply for this position is 10/29/2025

\#ConcentrixCatalyst

\#Hybrid

The base salary range for this position is $92,250 - $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

USA Seattle 1401 NW 46th St

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .