• Patient Care Navigator

    General Physicians PC (Orchard Park, NY)


    #25-0827

     

    Orchard Park, NY, USA

    Job Description

    Patient Care Navigator

    Join General Physician, P.C.

     

    Are you an organized, compassionate healthcare professional looking to make a difference in patients’ lives? General Physician, P.C., one of Western New York’s most respected multi-specialty medical groups, is excited to welcome a Patient Care Navigator to our team. In this role, you’ll provide support to ensure seamless care coordination, efficient operations, and an exceptional patient experience.

     

    Position Type: Full-time, Day Shift (Monday–Friday, 8:00 a.m.–4:30 p.m.)

     

    Why General Physician, P.C.?

     

    + Work-Life Balance: Enjoy a consistent weekday schedule—no nights, weekends, or holidays.

    + Comprehensive Benefits: Medical, dental, vision, and more.

    + Generous PTO: Take time to rest and recharge.

    + 401(k) with 3% Employer Contribution: Build your financial future.

    + Employee Discounts: Enjoy savings on services such as Verizon Wireless.

    What You’ll Be Doing:

    The Patient Care Navigator serves as a key point of contact between patients, providers, and facilities—helping coordinate care, manage documentation, and support daily clinical and administrative operations.

     

    + Answer phones and route communications appropriately, schedule appointments, and document interactions in the EMR system (Medent/PCC).

    + Complete chart preparation for specialty appointments and coordinate schedules for providers across Assisted Living and Skilled Nursing Facilities.

    + Complete prior authorizations for medications and imaging services to ensure timely care.

    + Review and process faxes, medical record requests, and triage items throughout the day.

    + Send Transition of Care (TOC) discharge summaries to appropriate departments, including GLIN nursing staff.

    + Maintain a safe, secure, and compliant work environment by following established policies and procedures.

    + Deliver exceptional customer service to provide a positive and supportive patient experience.

    + Manage incoming document bins, assist with the completion of forms, and support the team as needed.

    + Work independently and collaboratively to ensure efficient operations and continuity of care.

    Additional Responsibilities:

    + Provide coverage and assistance when teammates are out.

    + Participate in staff meetings and one-on-one sessions.

    + Perform other duties as assigned by management.

    The Education and Experience You Need:

    + Education: High school diploma required; certification or degree in a healthcare-related field preferred.

    + Experience: Minimum of 3 years of experience in a healthcare setting preferred.

    + Knowledge: Familiarity with Medent EMR and healthcare documentation preferred.

    + Skills: Strong written and verbal communication skills, attention to detail, and proficiency with computer systems.

     

    Join General Physician, P.C., and make a meaningful impact by guiding patients through their care journey and ensuring they receive the support and coordination they need!