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Ready to help us transform healthcare? Bring your true colors to blue.

The Role

The Pharmacy Operations Training Supervisor plays a critical role in the onboarding of new associates, hosting training classes/refresher training, systems testing and deployments. This role encompasses staffing, workflow management, quality and production and ensuring regulatory compliance and service excellence. Reporting to the MAPD, Pharmacy Operations Manager and in partnership with the Clinical Manger, this role will have responsibility for the call center associates to ensure strong performance to metrics, support corporate First Call Resolution goals and foster a culture of development and performance excellence

This role is eligible for the Resident, Mobile, and eWorker personas. This position can be fully remote with an expectation to work in our Hingham, MA office 1x/month but subject to change depending on business needs.

Key Responsibilities:

+ Monitor Inventory levels on all lines of business; distribute inventory accordingly.

+ Training new pharmacy classes, with in-person requirements.

+ Develop workflows and job aids.

+ System testing, system upgrades and implementation.

+ Monitor phone splits for all lines of business.

+ Daily inventory reports.

+ Production and Quality review.

+ Support internal hotline for Pharmacy Operations associate inquiries.

+ Create and assist in efforts to support associate engagement.

+ Main point of contact for pharmacy inquires and pharmacy mailboxes for internal external areas.

+ Participate and present in leader and staff meetings.

+ Special projects as needed.

Key Qualifications:

+ Demonstrates a commitment to quality and exhibits a positive, team-oriented demeanor.

+ Strong oral communication and interpersonal skills.

+ Ability to facilitate interactive learning sessions and present information in an engaging manner.

+ Flexible, independent self-starter with the ability to thrive in fast-paced environments.

+ Strong analytical, planning, and problem-solving skills.

+ Understanding regulatory guidelines such as NCQA and CMS.

+ Knowledge of BCBSMA pharmacy programs and related Medical Policies.

+ Demonstrates effective listening, time management, and organizational skills.

+ Experience with OLB, CVS Systems, Right Fax, Cisco, MHK and MS Office.

Education and Experience:

+ 2 years or more experience in similar setting.

+ Associate or bachelor’s degree preferred or equivalent work experience in a call center environment.

#LI-HYBRID

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationHinghamTime TypeFull time

Hourly Range: $27.51 - $33.62

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.