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Veterans Assistance Counselor 1/2 (Acadia Parish)

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Veterans Assistance Counselor 1/2 (Acadia Parish)

Salary

$2,978.00 - $5,360.00 Monthly

Location

Crowley, LA

Job Type

Classified

Job Number

DVA214231-VAC1-10242025

Department

DVA-Department of Veterans' Affairs

Opening Date

10/24/2025

Closing Date

10/29/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

•Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home.”

At theLouisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We’re looking for aVeterans Assistance Counselor to join our team. In this role, t he Veterans Assistance Counselor (VAC) 1/2 will serve the veterans of their assigned parish. The incumbent will conduct personal interviews and counsel veterans as well as their dependents regarding entitlement under state and federal laws. The VAC will assist veterans and their dependents in completing a variety of forms, gathering supporting documentary information, and monitoring the processing of claims to a justifiable conclusion.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

Minimum Qualifications

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

As an Veterans Assistance Counselor, you'll help create a positive experience for every person who walks through our doors. In this role, you will:

+ Review individual case files following the U.S. Department of Veterans Affairs rating action to determine compliance with current laws, rules, and regulations as outlined in U.S. Court of Appeals for Veterans Claims decisions.

+ Examine medical information including but not limited to, service medical records, physical examinations, hospital reports and post-operative reports, and determines degree of residual disability for comparison with U.S. Department of Veterans Affairs assignment.

+ Initiates formal appellant proceedings, and/or otherwise advises the claimant take specific action to obtain proper rating, as necessary.

+ Participate in veterans outreach functions to promote public interest and awareness as requested by veterans organizations or the LDVA Administrative Staff

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment (a temporary appointment not to exceed four years)

Career Progression: This position does participate in a Career Progression Group.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $17.56/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Torin McClanahan

Human Resources Specialist

[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you an honorably discharged veteran of the United States Armed Forces who served on an active full time basis?

+ Yes

+ No

02

Qualified applicants must be honorably discharged veterans of the United States Armed Forces. Service must have been on an active full-time basis. Did you upload your DD-214? This is needed for verification. If not, please do so before submitting.

+ Yes

+ No

03

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

04

ADi: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

LA: Rate your ability to learn actively based on our definition: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

+ 1= I have no experience and/or am uncomfortable learning actively

+ 2= I have limited experience or require assistance to learn actively

+ 3= I can learn actively

+ 4= I can learn actively and help others improve their ability to learn actively

08

LA: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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