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Switchboard Operator/Receptionist

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Switchboard Operator/Receptionist

Salary

$33,113.60 - $47,694.40 Annually

Location

Eldora - 50627 - Hardin County, IA

Job Type

Full-time

Job Number

26-01092

Agency

400 Health & Human Services - State Operated Specialty Care - State Training School

Opening Date

10/24/2025

Closing Date

11/3/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Bill Scofield, [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of State Training School (STS) is seeking a Switchboard Operator/Receptionist to join our team! This is a full-time position typically scheduled 2:00 p.m. - 9:00 p.m. Tuesday, Wednesday, Thursday and 7:00 a.m. - 4:30 p.m. Friday and Saturday. This position may be offered occasional overtime.

The Switchboard Operator/Receptionist has no direct contact with students. The basic function of this position is to operate as the complete communication command post for security, movement, emergencies, and visitors. This position responds to all calls for assistance by relaying the appropriate information in a timely fashion and answering all incoming phone calls. In addition, the Switchboard Operator/Receptionist will direct traffic and visitors to their desired locations. Appropriate candidates are reliable, can multitask under pressure, are able to maintain composure, and can effectively prioritize calls and actions. Excellent candidates also have working knowledge of Microsoft Office applications.

Job Functions include:

+ Answering phone calls and relaying the caller to an appropriate source.

+ Documenting movement of students and staff on or off grounds.

+ Documenting visitors.

+ Documenting emergency responses.

+ Being the central communications operator for the entire operation at the State Training School.

+ Contacting law enforcement as appropriate.

+ Filing documents.

+ Assisting in mission-critical responses and coordinating as a focal point of operations.

+ Logging and distributing emergency response supplies.

Applicants will be required to complete a background check to be considered for this position.

STS offers a holistic social, behavioral, psychiatric, academic, and vocational program that utilizes evidence-based practices to provide a secure setting, rooted in treatment, for males ages 12 to 18 years old who have been adjudicated delinquent. STS provides individualized treatment plans and offers comprehensive education with the goal of successfully transitioning young men back into the community. If you enjoy rewarding yet challenging work and helping young men find stability in their lives and security in their future, this is this the right job for you. Your work at STS has the potential to help pull these young men together and change their futures.

Benefits of Joining STS

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

+ Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off:Take time to recharge with paid time off, including vacation(96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

+ Free On-Campus Workout Facilities

For additional information on benefits click here (https://das.iowa.gov/media/3766/download?inline=) .

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Working at STS comes with a special perk! This location offers access for staff to the impressive on-campus gym during off student hours. This includes 3 full size basketball courts, two fully stocked weight rooms with machine and free weights, showers, and lockers. We also provide a cardio roomfor staff onlyfeaturing exercise mats and advanced treadmills and stationary bikes. Usage of these resources is completely free for all STS staff.

Eldora Highlights

STS is located in Eldora, a quaint community with a population of approximately 2,800 residents, located in north central Iowa. Eldora is an Iowa River Greenbelt Community and the Iowa River Greenbelt Scenic Drive winds through a picturesque landscape of valleys, woods, and streams. With easy access to the Iowa River and Pine Lake, outdoor enthusiasts will enjoy hiking, kayaking, canoeing, hunting, and fishing, as well as the many educational opportunities, cultural activities, and entertainment events nearby, including a picturesque 9-hole golf course surrounded by Pine Lake State Park.

Eldora is 45 minutes away from Ames and Cedar Falls, 30 minutes from Marshalltown, and only 20 minutes from Iowa Falls. Des Moines, Iowa’s capital, is just 1 hour and 15 minutes away.

+ Ames, Iowa is the home of Iowa State University, featuring one of the nation’s premier Engineering schools and leading Veterinary and Agricultural programs. https://www.iastate.edu/

+ Cedar Falls is the home of the University of Northern Iowa, https://uni.edu/

+ Iowa Falls is the home of Ellsworth Community College. https://ecc.iavalley.edu

+ Des Moines has one of the nation’s finest State Fairs and is home to the Iowa Cubs, Casey’s Center (host site of NCAA Basketball, premier concerts), and Lauridsen Skatepark, the nation’s largest skatepark.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Minimum Qualification Requirements

No specific education or work experience required.

For more information click on this link to view the job description (https://das.iowa.gov/media/4904/download?inline=)

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - State Operated Specialty Care - State Training School

Address

State Training School for Boys

3211 W Edgington

Eldora, 50627

Website

https://hhs.iowa.gov/state-training-school

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