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Job Summary

Under general supervision, Investor Transition Solutions, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investor Transition Solutions, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience. Extensive contact with clients via phone.

Essential Duties and Responsibilities

+ **Service 1st Client Experience:** Address account-level issues through inbound phone calls, ensuring a positive client experience.

+ **Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.**

+ **Collaboration:** Work closely with other home office departments to resolve client account issues.

+ **Proactive Client Communication:** Reach out to clients proactively to address important matters related to their accounts and to follow up on other items.

+ **Trade Execution:** Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.

+ **Transaction Processing:** Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.

+ **Account Variety:** Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.

+ Executes trades based on verbal instructions.

+ Performs Mass Moves (entire book of business transfers) for Transitioning and Terminated Financial Advisors.

+ Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of

+ Call center best practices.

+ Account types and industry operations in general.

+ Securities Trading.

Skill in

+ Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

+ Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.

+ Detail orientation to ensure quality standards are met without impairing workflow.

+ Follow-up to ensure resolution and completion of tasks.

Ability to

+ Provide a high level of customer service in a calm, courteous and professional manner.

+ Establish and maintain effective working relationships at all levels of the organization.

+ Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.

+ Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Home Office associates and their direct family members.

+ Constructively work under stress and pressure when faced with high workloads and deadlines.

+ Work independently as well as collaboratively within a team environment.

Educational/Previous Experience Requirements

+ High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.

+ Associates and/or Bachelor’s Degree Preferred but not required.

+ OR ~

+ An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

+ SIE required provided that an exemption or grandfathering cannot be applied.

+ Series 7 and 63 licenses required.

Travel Required

+ Yes, 10 % of the Time