• Analyst, IT Field Services

    Newell Brands (Winchester, VA)


    **Job ID:** 8648

    Alternate Locations:

    **Newell Brands** is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and 24,000 talented teammates around the world. Our culture is built on values in action: Integrity, Teamwork, Passion for Winning, Ownership, and Leadership. We work together to win, grow, and make a real impact—supported by a high-performing, inclusive, and collaborative environment where you can be your best, every day.

    MAJOR RESPONSIBILITIES & MAIN ACTIVITIES:

    + Ensure prompt delivery of day-to-day end-user support for on premise and remote (travelling) staff.

    + Oversee the installation/Configuration/Management/Maintenance of the local Client infrastructure: desktops, laptops according to the Newell standards

    + Co-ordination with the Compute, Network Services, Service Desk, Field Services and Security in all regions globally to ensure that standards and service levels are applied correctly.

    + Ensure local Telephone infrastructure support in collaboration with the Network Services team

    + Ensure local Area Network infrastructure support in collaboration with the Network Services team

    + Work closely with the Regional Procurement Service Desk, Continuous Service Improvement Managers to ensure that Service Delivery is administered and delivered in accordance with Newell standards and policies

    + Ensure that the Service Desk ticketing tool (Service Now) is used for ALL incidents and ALL requests

    + Shows commitment to meeting the requirements of customers.

    + Displays flexibility and effective responsiveness in performing role.

    + Maximize IT service availability by providing timely and effective support for the local infrastructure by providing onsite resources, acting on behalf of the center-led Infrastructure and Application teams.

    + Acceptance of change as a continuing condition of assignment.

    PROFILE -specific skills needed:

    + At least 5 years of experience wit IT applications or infrastructure support, and/or consulting in a high volume distribution and/or manufacturing environment. Experience in wireless LAN and WAN technologies

    + Experience with Microsoft technologies like Sharepoint, O365 and OneDrive, Win11

    + Able to communicate effectively at all levels from distribution hourly workers to upper management

     

    Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.