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Job Description Summary

We are seeking a strategic and people-focused operations leader to drive performance, innovation, and customer satisfaction across a national vendor service network. This role requires a results-oriented, organized, and adaptable individual who thrives on solving both every day and complex challenges through thoughtful leadership and operational excellence.

This job is located on-site in at our Headquarters, preferably, in Waukesha, WI; a hybrid role could be considered at some point.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Description Summary:

As the National Vendor Operations Leader, you will oversee the entire vendor service lifecycle—from dispatch to activity closure—ensuring timely, efficient, and high-quality service delivery at scale. Success in this role demands a blend of high-level strategic planning, robust vendor management, and hands-on operational leadership.

You will empower your team to deliver exceptional customer experiences by developing a deep understanding of the U.S. vendor service process and applying best practices from the broader third-party imaging equipment service market. Through a commitment to continuous improvement and innovation, you will help transform operations from reactive to proactive, reduce complexity, and sustain long-term customer success.

Job Description:

+ Monitor and analyze key performance indicators (KPIs) related to service delivery and customer satisfaction—such as 99.5% on-time planned maintenance and timely closure of service activities—to identify trends, surface opportunities, and implement proactive improvements.

+ Build and maintain strong relationships with decision-makers, influencers, and cross-functional stakeholders across the USCAN region to align operational strategies with business goals.

+ Lead the transformation of vendor service operations. Design and execute strategies that optimize service delivery, enhance efficiency, and reduce operational costs across a national network of vendor partners—shifting operations from reactive to proactive.

+ Lead, mentor, and manage a team of vendor PM coordinators and three contractor teams, fostering a culture of inclusion, accountability, and continuous improvement. Champion professional development and team engagement.

+ Develop and maintain strategic relationships with a diverse, nationwide network of vendors and subcontractors, ensuring alignment with service standards, compliance, and shared values.

+ Oversee vendor PM execution with a focus on on-time delivery, regulatory compliance, and service quality. Partner with technology teams to identify opportunities for automation and interoperability.

+ Collaborate with internal teams to write user stories and define requirements for technology solutions that automate manual processes and improve operational interoperability.

Required Qualifications

+ High school diploma or GED with at least 5 years of experience in Service, Service Operations, or a related field, including experience as a People Leader. Equivalent combinations of education and experience are welcomed.

+ Skilled at navigating complex stakeholder environments, building consensus, and influencing outcomes across diverse teams and departments.

+ Resilient problem solver who demonstrates superior critical-thinking and problem-solving abilities, especially in high-pressure or ambiguous situations.

+ Strong negotiation and relationship-building skills to manage vendor partnerships with transparency, equity, and mutual value.

+ Outstanding organizational and time-management abilities. Capable of planning, prioritizing, and executing projects against tight deadlines with agility.

+ High attention to detail and accuracy. Able to thoughtfully design and continuously improve operational processes and systems, with a focus on automation and interoperability.

+ The successful applicant must comply with GEHC's standard background check, including a post offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Desired Characteristics

+ Lean Six Sigma Green Belt/Black Belt.

+ Track record of driving operational transformation from reactive to proactive, aligning strategy with execution to deliver measurable impact. Demonstrated experience leading and developing high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.

+ Experience writing user stories and partnering with technology teams to automate manual processes and enable digital interoperability.

+ Ability to translate vision into actionable roadmaps, balancing long-term strategy with short-term execution.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

**Relocation Assistance Provided:** No