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Job Details

Senior Document Management Service Assistant Strong Internal 2025-1454

Dublin, OH, USA

NPN Operations

Full Time

Description

Overview

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

Are you a self-starter with excellent attention to detail and organizational skills that are adaptable to our busy mailroom? Do you want to be part of an organization where caring truly counts? Join our team of caring colleagues and help us make a difference in the lives of members of the World Trade Center Health Program impacted by the September 11th terrorist attacks.

As a Sedgwick Government Solutions Senior Document Management Service Assistant, you will work in our office in Dublin, Ohio from 8-4 pm Eastern.

The Senior Document Management Service Assistant is responsible for providing support and at times refresher training to Document Management Assistants. This position is responsible for monitoring and at times acting as primary to assign work tasks, completing daily inventory metric reporting, and is seen as a Subject Matter Expert for Document Management Department workflows and processes. The Senior role will also be responsible for providing cross-departmental support to members of the World Trade Center Health Program and is responsible for sorting medical documents and organizing them in a proprietary electronic management system. The position assists with clarifying and preparing for scanning, imaging, and routing records of members.

Senior Document Management Service Assistant Responsibilities

+ Providing support to fellow department members on workflows, handling of mail, indexing, etc.

+ As needed, providing refresher training on standard operating procedures and team work instructions

+ Monitoring task production, assignments, and metrics

+ Acts as a back-up to team lead for assigning tasks to DM Assistants and completing daily inventory metric reporting

+ Acts a department SME for DM processes and systems

+ Assists in classifying, identifying, and routing records.

+ Prepares and scans documents.

+ Prepares documents for off-site storage and retention.

+ Transmits facsimiles.

+ Indexes documents

+ Prints and appropriately prepares letters to be sent in the mail

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

Senior Document Management Service Assistant Specialist Qualifications

+ A High School diploma or GED is required.

+ 1 year of clerical experience or an equivalent combination of education and experience is preferred.

+ Mailroom and document management experience is required

+ Good oral and written communication skills

+ PC literate, including Microsoft Office products

+ Strong organizational skills

+ Good interpersonal skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

+ U.S. Citizenship

+ Prior to hiring and training must be able to pass a preliminary credit and background check

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($12/hr. - $20/hr.). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume, and complete the application.

_The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required._

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

_Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer_

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) (http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) (http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick Government Solutions

Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforces’ health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions (https://www.sedgwickgovernment.com/)