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Job Description

A. Basic Function

The primary role of the Senior Digital Library Account Manager is to act as the main point of contact for the successful onboarding and renewal of institutional customers’ Digital Library and Open Access subscriptions. Key responsibilities include preparing annual price quotes for individual institutions and consortia for internal review and direct communication with customers, responding to inquiries about the Digital Library, Books, and Open Access policies and programs, managing documentation such as licenses and related paperwork, requesting purchase orders and generating invoices, ensuring timely account payments, analyzing usage statistics, providing usage and publication reports upon request, and offering basic technical support for institutional subscribers.

Responsibilities: Principal Duties and Functions

Prepare and deliver annual subscription and Open Access license quotes for current consortia and individual accounts in coordination with the Director of Digital Library & Advertising Sales.

Serve as the primary contact for onboarding new subscriptions and ongoing customer support, including answering questions about policies and programs, providing usage and publication reports, and managing related account activities.

Support the sales process by handling invoicing, drafting licenses, and processing necessary documentation.

Respond to inquiries about the Digital Library and Open Access policies and programs, and provide basic technical support such as IP updates and SSO implementation.

Maintain accurate and up-to-date CRM records for institutional customers.

Oversee account receivables to ensure timely payments and follow up on overdue accounts.

Represent the organization at library market conferences (approximately five weeks per year), including setup and breakdown of the exhibition booth.

Maintain financial reporting for assigned institutional accounts.

Monitor trends in assigned accounts and alert the Director of Digital Library & Advertising Sales to potential opportunities or risks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1. Education:

4-year college degree required, preferably in business/marketing, library science or computer science

related fields.

2. Experience:

Minimum 5 years of related account management, account retention and customer service experience in the

publishing industry, preferably in an STM publishing environment. Familiarity with Open Access licensing models

is a plus.

3. Special Requirements: (Knowledge or Skill)

The individual must have strong in-person, written and oral communication skills, be comfortable working with

international customers, have an ability to manage a wide range of daily tasks and responsibilities in a time-

sensitive environment, and have excellent computer, organizational, decision-making, and time management

skills. An ability to work independently with minimum daily supervision are firm requirement