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Job Description

Insight Global is seeking a skilled Level 1 IT Technician to support a Managed Service Provider that services a diverse portfolio of clients ranging from SMBs to enterprise organizations. In this fast-paced, client-facing role, the technician will deliver advanced troubleshooting and support across end-user systems, Microsoft environments, basic networking, and infrastructure technologies. Key responsibilities include providing on-site desktop and application support, maintaining Windows desktop environments and Microsoft 365 applications, and consistently delivering exceptional customer service with professionalism and responsiveness. The role also involves meticulous documentation of service activities, coordination with external vendors for equipment and service needs, collaboration with the internal MSP team to escalate complex technical issues and maintaining strict confidentiality in all client interactions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Demonstrated experience working in an MSP or multi-client environment.

- At least 2 years of IT support experience, ideally in client-facing roles.

- Strong proficiency with Windows desktop environments (Windows 10/11).

- Hands-on expertise with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

- Outstanding interpersonal and communication skills — clear, professional, and client-focused.

- Excellent documentation practices with strong attention to detail.

- Proven ability to coordinate with vendors and manage support ticket escalation processes.

- Highly organized self-starter with the ability to work independently and prioritize effectively.

- Experience supporting high-profile or luxury environments is a plus. - Experience supporting mobile devices (iOS/Android) and MDM tools (Intune).

•- Familiarity with AV and conference room tech (Zoom Rooms, Microsoft Teams

Rooms).

•- Ability to follow standard operating procedures and contribute to process

improvement.

•- Previous exposure to small infrastructure projects, migrations, or system

upgrades.