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Job Description

Insight Global is looking for a dedicated Member Debt Representative to join one of our Financial Services Clients and make a tangible difference in the lives of our members.

In this collection-focused role, you'll be at the forefront of member interaction, using your communication expertise to understand their unique financial situations and provide tailored guidance to help them regain financial stability. You'll also play a vital role in protecting the client's financial interests by proactively addressing and resolving delinquent accounts. This position requires strong analytical abilities, effective communication skills, empathy, and the ability to navigate complex situations with resourcefulness and adherence to compliance regulations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of experience in collections

• Strong verbal and written communication skills; comfortable in a heavy phone support role

• Proficiency with computer applications in a Windows environment; ability to learn new systems quickly

• Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations.

High School Diploma or GED • College degree or certification in Business, Finance, Communications, or related field

• Experience in the financial services industry, specifically in collections

• Knowledge of collections regulations and compliance requirements (e.g., FDCPA)

• Proficiency in negotiation techniques and conflict resolution

Experience with auto-dial systems and Microsoft Office Suite (Excel, Word)