"Alerted.org

Job Description

Job Summary:

We are seeking a detail-oriented and motivated IT Systems Analyst to join our team. In this role, you will evaluate and monitor the performance of our information technology systems, identify user needs, and recommend improvements to enhance efficiency and functionality. You’ll serve as the key liaison between end users and the engineering or development teams. The candidate will be responsible for supporting physicians nationwide as well as packing and putting labels on boxes.

Key Responsibilities:

• Review and analyze IT system operations to ensure optimal performance

• Gather and assess user requirements to recommend system enhancements

• Act as the primary point of contact between users and technical teams

• Follow established procedures and guidelines to carry out tasks

Work under close supervision and report to a project leader or manager

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must Haves:

• Associate’s degree in Information Technology or a related field (or equivalent experience)

• 0–3 years of experience in IT systems analysis or a related area

• Experience in Service Central Ticketing System

• Familiarity with standard IT concepts, practices, and procedures

• Strong communication and problem-solving skills

Strong Organizational skills and patience