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Hotel Front Desk
- Access Dubuque (Dubuque, IA)
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Hotel Front Desk
Hilton Garden Inn
1 Positions
ID: 239486
Posted On 10/25/2025
Job Overview
Job Details
Job Location
Hilton Garden Inn - Dubuque, IA
Salary Range
$15.25 Hourly
Job Shift
Any
Description
Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque
**Reports to:** Hotel Operations Manager
Director of Hotel Operations
Position Summary
The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.
Duties and Responsibilities
+ Efficiently manages front desk operations, ensuring quick check-in and checkout.
+ Warmly and professionally welcomes guests.
+ Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
+ Handles guest requests with professionalism and courtesy.
+ Ensures prompt delivery of final bills.
+ Keeps lobby and shared areas neat and orderly.
+ Maintains knowledge of hotel policies, room rates, discounts, and local events.
+ Provides information about local attractions and hotel offerings.
+ Performs other related duties as assigned
Qualifications
Education and Experience
+ High school diploma or equivalent required.
+ Legally authorized to work in the U.S.
+ Basic English literacy required.
+ Customer service experience preferred but not required.
Physical Requirements
+ Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
+ Must be able to lift up to 15 pounds at times.
Working Environment and Conditions
+ Fast-paced hospitality setting with frequent guest interactions.
+ Indoor environment with moderate noise levels from lobby activity and guest traffic.
+ Exposure to busy periods during check-in/check-out times, weekends, and special events.
+ Requires flexibility to work various shifts, including evenings, weekends, and holidays.
Equipment and Tools
+ Front desk computer systems and reservation software.
+ Telephone and multi-line communication systems.
+ Credit card processing terminals and cash handling tools.
+ Printers, copiers, and basic office supplies.
+ Maps, brochures, and guest information materials.
Primary Contact
1645214653987
Jeanne Hendricks
Human Resources Manager, HR
563-585-2953
Phone
319-480-8933
Phone
Phone
563-582-0139
Fax
Email
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True
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Job Details
Categories
Casino
Housekeeping/Janitorial
Human Resources
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1070
Job REQ #
239486
\# Positions
1
Start Date
20251025
End Date
20251124
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About the Company
Hilton Garden
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