"Alerted.org

Role Value Proposition:

Join our Contact Center Infrastructure Engineering team as an Assistant Infrastructure Engineer. This is a great opportunity for recent graduates or those starting their IT careers to learn and grow in a collaborative environment. You’ll support the Genesys Cloud CX platform and work alongside experienced engineers to deliver seamless customer interactions.

Key Responsibilities:

* Assist with the configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR, digital channels).

* Help monitor system health and performance using Genesys Cloud tools.

* Support troubleshooting efforts under guidance from senior engineers.

* Participate in team meetings, training sessions, and Agile ceremonies.

* Document processes and contribute to internal knowledge bases.

* Collaborate with cross-functional teams to learn about integration and customer experience.

Security & Compliance:

* Learn and help implement security policies and access controls.

* Support compliance efforts by assisting with audits and reviews.

Innovation & Continuous Improvement:

* Stay up to date with Genesys Cloud updates and best practices.

* Seek opportunities to automate simple tasks and improve efficiency.

Essential Business Experience and Technical Skills:

Required:

* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent coursework/experience).

* Familiarity with contact center technologies (VoIP, IVR, omnichannel routing) is a plus.

* Basic understanding of cloud platforms (AWS, Azure, or GCP) is preferred.

* Strong analytical, troubleshooting, and communication skills.

* Willingness to learn and work in a fast-paced environment.

Preferred:

* Internship or project experience with Genesys Cloud or similar platforms.

* Exposure to scripting languages (Python, JavaScript) is a plus.

* Interest in Agile methodologies and DevOps practices.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.