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Job Description Summary

Senior Clinical Practice Consultant

Business Title:

Sr. Clinical Consultant, Professional Services

Track/Level:

JG 4 (P4/M2)

FLSA:

Exempt

Reports to:

Director, Clinical Operations Escalation Management, Clinical Ops Mgmt.- Clinical

New / Revised Date:

6/19/2025

Summary

Specifically looking for an Oncology Nurse if possible for this role.

The Senior Clinical Practice Consultant is responsible for assisting escalations and response to customer sites to assist when infusion product issues both device and disposables have been identified and escalated through the Product Complaint department and/or the product monitoring process. This individual also collaborates and assists with Escalation, Quality, MMS, MDS, Medical Affairs and Marketing teams in proactively reaching out to customers on reported BD Alaris device and disosables complaints. The individual must have a customer centric focus while interacting with customers, as well as employees. Responsibilities include the need to prioritize clinical practice issues, concerns regarding reported issues and best practices with utilizing the Alaris device and disposables products, as well as managing urgent requests from customers and internal BD leadership, external and internal customers, as well as BD leadership. The Senior Clinical Practice Consultant can be onsite within a 24 hour notice as our goal during an escalation is to maintain our customers confidence and trust in our products. The Senior Clinical Practice Consultant provides onsite observations which are communicated to the BD investigative teams to aid in the reported issues. Proper use of BD Alaris device and disposables and demonstration of best practices as needed.

Job Description

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

Position Summary

The Senior Clinical Practice Consultant serves as a critical liaison between BD and healthcare customers, responding to escalations related to BD Alaris infusion devices and disposables. This role requires a customer-centric professional who can quickly respond to site visits to investigate reported product issues, observe clinical practices, and communicate findings to BD investigative teams. The consultant works collaboratively with multiple internal teams including Escalation, Quality, Medical Affairs, and Marketing to maintain customer confidence and trust while ensuring proper product use and procedures.

Key Responsibilities

Clinical & Technical

+ Conduct onsite customer visits to investigate reported device or disposable issues

+ Round to clinical units, Biomedical departments, and Central Supply to gather information

+ Communicate findings to internal BD investigative teams

+ Develop remedial customer education/support plans to address non-compliance with infusion standard processes

+ Demonstrate advanced problem-solving and troubleshooting skills related to BD infusion products

+ Provide feedback for development/revision of customer education materials

+ Establish and recommend actions to address suboptimal clinical practices

+ Mentor team members and internal staff on products, best practices, and customer education

Communication & Coordination

+ Coordinate communication flow between internal teams and customers

+ Manage timelines for scheduling site visits and completing reports

+ Respond to assigned questions in the CPC mailbox in a timely manner

+ Facilitate customer meetings and conference calls regarding BD infusion products

+ Establish rapport with customers to build long-term business relationships

+ Communicate Quality System requirements

Administrative

+ Maintain accurate account documentation

+ Complete internal company documentation in a timely manner

+ Follow all BD Policies and Procedures

+ Monitor and provide updates on escalated issues

+ Determine own work priorities

+ Demonstrate excellent organizational skills with flexibility to adapt to change

Required Qualifications

+ Bachelor of Science degree in Nursing with current, active Registered Nurse license

+ 6-10 years of relevant professional experience

+ Ability to travel extensively, including overnight stays

+ Ability to lift a minimum of 50 lbs

+ Current immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)

+ Valid driver's license meeting BD's auto safety requirements (must be at least 21 years old)

+ Strong critical thinking skills in clinical settings

+ Excellent communication skills (verbal and written) at all organizational levels

+ Demonstrated project and team management experience in field settings

+ Proficiency with software platforms including Outlook, TrackWise, Qlikview, Excel, Word, PowerPoint, MS Teams, and OneNote

Preferred Qualifications

+ Advanced degree preferred with emphasis on clinical infusion practice

+ Experience in Oncology preferred

+ Experience with Alaris System Platform

Required Soft Skills

+ Negotiation skills

+ Effective interpersonal skills

+ Team leadership abilities

+ Ability to work in matrix environments

+ Professional customer communications at executive level

+ Strong decision-making skills

+ Project team collaboration

+ Conflict resolution

Work Environment

+ Extensive travel required, including overnight stays

+ Home office-based position

+ Physical requirements include sitting, standing, walking, reaching, driving, lifting, carrying, and pulling

+ May involve pushing, stooping, and bending

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA CA - San Diego TC Bldg C&D

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/en/our-commitment-to-you) .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.