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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space & Security (BDS), Intelligence Systems (IS) Division, seeks a **Field Service Representative** ( **FSR** ) to join our team in NSB Bangor, WA **.** We deliver complex solutions in some of the most challenging environments on Earth. We support our Mission Operations Portfolio in design, build, test, deploy, operate, and we maintain a wide variety of mission critical platforms and systems for commercial and government customers.

You will install, operate, secure, and maintain effective, cost-efficient Information Technology (IT) solutions that support Boeing Defense Systems programs and customers. You will provide remote support to users at various military locations and to teammates across multiple time zones.

**Position Responsibilities** :

+ Prepare release planning for **software and hardware** across the system, including **patch** management.

+ Monitor, evaluate and optimize system performance.

+ Evaluate complex system production readiness and supportability.

+ Restore routine and **complex computing service** operations.

+ Perform preventive and corrective maintenance.

+ Ensure proper functionality of installed equipment. **Diagnose and resolve hardware issues** .

+ Contribute to the development and execution of well-targeted customer training programs and procedures. Schedule end-user training.

+ **Interface directly with customers and end-users** .

+ Interact frequently with inter-organizational personnel and external customers.

+ Conduct complex analyses to optimize total system or system architecture to solve complex problems.

+ Maintain technical manuals, documentation, and procedures applicable to the technology and peripheral equipment.

+ Work in both Linux and Windows environments.

+ Support Information Technology projects that provide dedicated program infrastructure.

+ Perform hardware and software installation, configuration, and disposition of servers and workstations to support the architecture.

+ Provide complex problem resolution, root cause analysis, and technical support for delivery systems.

+ Participate in the design, validation, and configuration of computing delivery systems.

+ Plan and coordinate system changes.

+ Administer user system access and establish safeguards to protect information to meet security requirements.

This position requires an **active TS/SCI** U.S. Security Clearance. (A U.S. Security Clearance that has been active in the past 24 months is considered active).

**Basic Qualifications (Required Skills/Experience)** :

+ Ability to obtain a Counterintelligence Polygraph ( **CIP** ).

+ Years of related experience: 1+ for level 2, 3+ for level 3, 5+ for level 4.

+ Experience with **Hardware Integration** and **Software integration** .

+ Experience **troubleshooting** and solving complex problems in a variety of software platforms.

+ Experience with **technical writing** and editing.

**Preferred Qualifications (Desired Skills/Experience)** :

+ Active CIP.

+ **Linux** and **Windows** experience.

+ **RCCA** or **Root Cause Analysis** experience **.**

Typical Education & Experience:

Level 2: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 year's related work experience, etc.).

Level 3: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.)

Level 4: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.).

**Drug Free Workplace** :

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Level 2: $69,700 - $94,300

Level 3: $87,550 - $118,450

Level 4: $108,800 - $147,200

Applications for this position will be accepted until **Nov. 10, 2025**

**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

**Export Control Details:** US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires an active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Security Clearance with an adjudicated Counterintelligence or Full Scope Polygraph (U.S. Citizenship Required).

(A U.S. Security Clearance that has been active in the past 24 months is considered active.).

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.