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Dispatcher II Paratransit
- City of Detroit (Detroit, MI)
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Dispatcher II Paratransit
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Dispatcher II Paratransit
Salary
$43,184.00 - $56,128.00 Annually
Location
100 Mack Avenue, MI
Job Type
Certified-Regular Civil Service
Job Number
202504359062DDOTDJ
Department
Dept of Transportation
Division
DDOT Vehicle Operation
Opening Date
10/24/2025
Closing Date
11/7/2025 11:59 PM Eastern
Bargaining Unit
9175-Transportation NonUnion
+ Description
+ Benefits
+ Questions
Description
The City of Detroit's Department of Transportation, DDOT Vehicle Operation Division, is currently accepting applications for a Dispatcher II Paratransit.
Under general supervision, the Dispatcher II Paratransit serves as the lead dispatcher and is responsible for performing paratransit duties such as scheduling, routing, and dispatching of vehicles. Respond to inquiries and situations that that have been escalated by the Dispatcher I.
Examples of Duties
+ Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles.
+ Adjust, review, revise, and produce schedules using scheduling software.
+ Refine trips assignments to increase productivity, improve ride quality, and adjust individual route schedules both in advance and/or on the day of service as needed to provide resources that match demand.
+ Ensure that the appropriate parties are notified in the event of accidents or incidents.
+ Maintain an up-to-date daily run itinerary of routes and assigned drivers.
+ Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations.
+ Schedule driver and vehicle assignments.
+ Produce daily and monthly reports, logs, and records, and assist with entry of trip data as required.
+ Serve as the primary point of contact in working with supervisory staff and customers resolving customer issues and transit concerns related to dispatch services.
+ Review dispatcher I reports and radio log to ensure that operations have been conducted according to regulations.
+ Monitor services for proper and timely operation and make recommendations for appropriate changes in service levels.
+ Collaborate with the Customer Service Representative II on paratransit scheduling.
+ Train new employees on proper dispatch techniques.
+ Process and file schedules, reports, and related documents.
+ May assume the role as the Manager I in lieu of their absence.
+ May perform additional duties as assigned.
Minimum Qualifications
Qualifications (required):
+ High School Diploma or G. E. D. (General Educational Development) equivalent.
+ Minimum of three (3) years of experience in dispatch or a related field.
Qualifications (preferred):
+ Experience working as a Dispatcher I.
+ Associates Degree preferred.
+ Experience dispatching in a transit environment such as taxi, vans, tow trucks, or similar.
Supplemental Information
Evaluation Plan
+ Computer Based Test: 30%
+ Interview: 70%
+ Evaluation of Training, Experience & Personal Qualifications: P/F
+ Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
+ Veteran Points: 0 – 15 points
+ Detroit Residency Credit: 15 points
LRD: 07/03/2025
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
+ Medical - Eligible for hospital, surgical, and prescription drug benefits.
+ Dental
+ Vision
INSURANCE
+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
+ Sick Leave
+ Vacation
+ Holidays
OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
• Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.
01
Do you have previous experience working as a Dispatcher I for The City of Detroit?
+ YES
+ NO
02
Describe your Dispatch experience.
03
Please indicate your highest level of education completed:
+ High School Diploma/GED
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree
+ PhD/J.D.
+ No Education experience
04
Do you have dispatch work experience within a transit environment for buses, taxis, tow trucks, vans, or similar?
+ YES
+ NO
+ 3-5 years of dispatch work experience
Required Question
Employer
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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