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IT Client Support Technician II

**Requisition Number:** 68153

**Location:** Boulder Colorado

**Employment Type:** Research Faculty

**Schedule:** Full Time

**Posting Close Date:** 10-Nov-2025

Date Posted:

Job Summary

Support LASP employees with Tier-1 help desk support calls to address end-point workstation issues. Addresses, analyzes, and resolves end user issues in a responsive and effective manner to minimize downtime. Help with computer hardware, software, audio/visual device and printing issues. Focus on installing, configuring, and troubleshooting workstation hardware and software. Interact with customers to deliver high-quality service, ensuring minimal downtime and fostering trusted relationships through professional and prompt support.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Founded a decade before NASA, the Laboratory for Atmospheric and Space Physics (LASP) (https://lasp.colorado.edu/) at the University of Colorado Boulder is revolutionizing human understanding of the cosmos. LASP is deeply committed to inspiring and educating the next generation of space explorers. From enabling the first exploratory rocket measurements of Earth's upper atmosphere to trailblazing observations of every planet in the solar system, LASP is at the forefront of solar, planetary and space physics research, space-weather monitoring, and the search for evidence of habitable worlds.

LASP advances scientific discovery and inspires the next generation through research, innovation, and education in space sciences. We employ over 700 scientists, engineers, support personnel, and students that work closely to cultivate creative ideas and explore novel solutions to make the impossible possible.

LASP is dedicated to building and maintaining a unique synergism of expertise in space science, engineering, and spacecraft operations. Through research projects, LASP participates actively in the training of the future leaders of space research and helps the University of Colorado to educate students with valued technical and scientific skills. Development and use of innovative technologies and continuing participation in new research initiatives ensures a strong leadership role for LASP into the future. LASP is proud of our work environment that supports employee creativity and productivity and offers opportunities for a broad range of experiences. Further information about LASP can be found here: https://lasp.colorado.edu/home/ .

What Your Key Responsibilities Will Be

+ **Configuration, Support, and Maintenance:** Configure, support, and conduct routine maintenance on desktop and laptop workstations, ensuring all systems operate smoothly and efficiently.

+ **Software Deployment:** Deploy Windows, Mac, and Linux operating systems and software packages, ensuring compatibility and functionality across platforms.

+ **System Event Coordination:** Coordinate system events, including updates, outages, and configuration changes, with end users to minimize disruptions.

+ **User Account Management** : Promptly create/disable user accounts based on HR notices, following established processes.

+ **Technical Support** : Provide direct support services to end users, addressing technical problems related to system performance, configuration, restoration, applications, and software tools.

+ **Service and Incident Ticket Processing** : Process prioritized incident and service tickets to ensure timely resolution or appropriate escalation, optimizing customer satisfaction and minimizing disruptions.

+ **Security and Policy Management:** Manage security/distribution groups and computer objects within Active Directory, while balancing security and user access requirements.

+ **Documentation and Inventory Management:** Document operational procedures and IT usage guidelines to improve efficiency. Maintain hardware inventory records, and take prompt action to track and retain deployed computing hardware.

+ **Customer Education:** Provide customer education on best practices for computer use and security, helping users to optimize their use of technology and maintain system security.

What You Should Know

+ The majority of this role requires work to be performed in-office and may occasionally require extended hours and/or the ability to provide support outside of normal office hours.

+ Due to requirements to access export-controlled data and information, only U.S. citizens, lawful permanent residents, or other protected individuals may apply.

What We Can Offer

$66,980.41 - $87,122.77 annual.

Benefits

At the University of Colorado Boulder (https://www.colorado.edu/) , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package (https://www.colorado.edu/jobs/benefits) includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage (https://advantage.cu.edu/campus/cu-boulder) program.

Be Statements

Be ambitious. Be groundbreaking. Be Boulder.

What We Require

+ Bachelor's Degree in MIS, Computer Science, or related field.

+ Minimum 2 years of experience in a Helpdesk role.

+ Excellent customer service skills and the ability to build trusted relationships with customers.

+ Experience in administration of both Microsoft Windows 11/10 and MacOS.

+ Strong working knowledge of Microsoft Office applications and desktop computer hardware.

What You Will Need

+ Excellent customer service skills and the ability to build trusted relationships with customers.

+ Experience managing multiple tasks and projects with frequent interruptions.

+ All work performed is within a complex, multi-platform, multi-OS environment.

+ Ability to lift 50 pounds.

Special Instructions

To apply, please submit the following materials:

1. Resume/CV

2. Cover Letter

(Optional) Transcripts/Proof of Degree: If you are selected as the finalist, your degree will be verified by the CU Boulder Campus Human Resources Department using an approved online vendor. However, if your degree was obtained outside of the United States, please submit an English-translated version (if applicable) as an Optional document. Review of applications will begin immediately and will continue until **11/10/2025.** Note: Application materials will not be accepted via email.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/IT-Client-Support-Technician-II/68153 (https://apptrkr.com/6673701)

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.