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Job Summary and Responsibilities

Job Summary:

Performs a variety of clerical, reception, and support functions to ensure timely and effective day-to-day operations and communications in a specified department to ensure effective departmental operations and quality patient care. Responsibilities vary based on assigned area and may include: greeting and assisting patients at the front desk; answering telephones; taking messages; maintaining records; scanning/copying/filing charts and films; monitoring patient flow; entering billing information; directing/transporting patients to appropriate room/location; relaying accurate information.

Incumbents are also accountable for: demonstrating exceptional customer service skills, attention to detail, a thorough understanding of HIPAA confidentiality rules, knowledge of medical terminology and adhering to departmental policies, procedures, standards, and protocols.

Essential Duties:

+ Greets patients, visitors, family members and physicians and efficiently addresses needs.

+ Answers telephones, screens and transfers calls or takes messages as appropriate to facilitate effective communications.

+ Performs routine clerical and support functions under the direction of a specified Manager to ensure smooth and effective day-to-day operations of the department.

+ Monitors patient schedules, workflow, and activities of all modalities to assure smooth and coordinated patient flow.

+ Monitors and maintains an adequate inventory of office supplies and materials, as well as any written guides or patient information, to ensure smooth operations in the reception work area and non-interruption of patient services.

Job Requirements

Education/Experience:

One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$22.89 - $33.07 /hour

We are an equal opportunity/affirmative action employer.