• Bilingual Call Center Representative…

    CTG (Orlando, FL)


    CTG is seeking a **bilingual Call Center Representative** with **at least 1 year of call center experience** to join our client’s Orlando team. If you enjoy fast-paced environments, solving customer issues over the phone, and helping people in both English and Spanish, this role is for you.

     

    **Location:** Orlando, FL

    **Duration:** contract to hire

    **Salary:** $17.00 hourly (benefits to start at time of conversion)

    Schedule:

    + Monday – Friday: 10:30 AM – 7:00 PM

    + Every other Saturday: 8:30 AM – 5:00 PM

    What You’ll Do:

    + Handle **inbound and outbound calls** , providing top-notch customer service in English and Spanish.

    + Listen actively to customer concerns and resolve issues following company policies and Standard Operating Procedures (SOPs).

    + Maintain accurate records of calls, transactions, account changes, and customer feedback.

    + Process account updates, payments, and recurring payment setups.

    + Provide updates on products, services, orders, or investigations.

    + Review vehicle passage images and process Penalty Charge Notices, Appeals, and Representations.

    + Escalate unresolved issues to the appropriate team members.

    + Meet or exceed team Key Performance Indicators (KPIs).

    + Support the team with other duties as needed.

    What You Bring:

    + **Minimum 1 year of call center experience**

    + Fluency in **English and Spanish** (verbal and written)

    + Excellent communication and active listening skills

    + Comfortable using computers, including Microsoft Office

    + Ability to adapt, collaborate, and stay results-driven in a fast-paced environment

    Education:

    + High School Diploma or GED required

     

    Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

     

    CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

    To Apply:

    To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at [email protected]** Kindly forward this to any other interested parties. Thank you!

     

    About CTG

     

    CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

     

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

     

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

     

    CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.