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Service Coordinator (Dispatcher)
- Access Dubuque (Dubuque, IA)
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Service Coordinator (Dispatcher)
Managed Solutions Group
1 Positions
ID: 81138
Posted On 09/09/2025
Refreshed On 10/10/2025
Job Overview
Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Process customer service requests as they arrive through email or direct customer input
+ Coordination of IT support groups scheduling service incidents in call tracking system
+ Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
+ Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
+ Schedule and track preventive maintenance schedules
+ Coordinate and track contracts and schedule service requests with third party vendors
+ Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
+ Analyze data to ensure that performance standards are maintained and customer requirements are consistently met
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
+ Previous administrative experience is preferred, ideally in a professional business or operations support environment.
+ We are willing to train motivated candidates who are eager to learn and grow in the role.
OTHER SKILLS AND ABILITIES:
Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.
Must possess strong analytical and problem-solving skills
Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.
Must possess excellent telephony and active listening skills
Must be an effective time manager; prioritize tasks in a fast-paced environment.
Self-motivated with the ability to work in a fast-moving environment
Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
Requires a valid, restriction-free driver's license
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to: [email protected]
Primary Contact
12284
Human Resources
,
563-588-9020
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Clerical/Office Administration
Customer Service
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1130
Job REQ #
\# Positions
1
Start Date
20250909
End Date
20251031
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
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