• Customer Relationship Manager - Hybrid

    MSys Inc. (Richmond, VA)


    Job summary:

    Title:

    Customer Relationship Manager - Hybrid

    Location:

    Richmond, VA, United States

    Length and terms:

    Long term - W2 or C2C

     

    Position created on 10/26/2025 05:16 pm

    Job description:

    ** **Long term***Hybrid*** - Both Web Cam and In Person Interview

    Description:

    Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

    Position specific responsibilities and duties will include, but not limited to:

    + Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.

    + Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

    + Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.

    + Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

    + Responsible for building and maintaining relationships with assigned business partners.

    + Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

    + Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

    + Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

    + Managing escalations related to technology procurements, projects and service delivery requests.

    + Identifying, championing, and communicating customer needs.

    + Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

    + Support continued compliance with VDOT and VITA policies, standards, and guidelines.

    .Required Skills:

    + Bachelors degree or six (6) years or more of related experience in a role within Information Technology.6Years

    + Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)5Years

    + Strong communication skills in writing, speaking and presenting with leadership of all levels.10Years

    + Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.10Years

    + Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.10Years

    + Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.10Years

    + Ability to connect strategy to execution; Strategic thinker.10Years

    + Experience in Product Line planning, development and management.1Years

    Desired Skills:

    + Understanding of VDOTs Organization Structure, how VDOT and VITA interact. 3 Years

    Highly Desired:

    + BRMP Certification

    Contact the recruiter working on this position:

    The recruiter working on this position is Shaji Ahmed

    His/her contact number is +(1) (202) 4703255 His/her contact email is [email protected]

     

    Our recruiters will be more than happy to help you to get this contract.