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Job Title: Warranty Services Representative

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% onsite)

Pay: $22/hr

About the Company:

Join a well-established manufacturer specializing in high-performance heating and water systems for residential and commercial applications. This organization is known for its commitment to quality, innovation, and customer satisfaction.

Position Overview:

The Warranty Services Representative provides advanced support to customers via phone and electronic communication, handling warranty service requests including dispatching, validation, registration, vendor coordination, and service provider engagement.

Key Responsibilities:

+ Assist customers with product services and inquiries, particularly for complex multi-family or commercial projects

+ Interpret and explain warranty coverage and procedures

+ Coordinate returns for repair or replacement of defective items

+ Utilize internal systems to track service requests, troubleshoot issues, and assess warranty eligibility

+ Dispatch third-party contractors and follow up to ensure resolution

+ Maintain accurate documentation of customer interactions and resolutions

Required Skills & Experience:

+ Experience handling inbound and outbound customer service or technical support calls

+ Proficiency in processing refunds and resolving customer issues

+ Strong verbal and written communication skills in both English and Spanish

+ Attention to detail and accuracy in documentation

+ Proficiency in Microsoft Office and familiarity with CRM/ERP systems

+ Ability to read and comprehend technical instructions and correspondence

+ Strong teamwork and multitasking abilities

Preferred Qualifications:

+ Prior experience in warranty services is a plus

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oxnard,CA.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.