• Order Center Lead

    Bachman's Inc. (Minneapolis, MN)


    Order Center Lead

    Full-Time Position

    Job Duties:

    + Assist customers with phone orders and Customer Service related issues

    + Process orders and assist with messaging on outgoing wire orders

    + Process gift card and subscription orders

    + Maintain UPS tracking records

    + Process credits on Customer Service related issues

    + Invoice orders on a daily basis

    + Assist with training as needed

    + Supervise staff in the absence of other support staff members.

    Qualifications:

    + Strong verbal and written communication

    + Attention to detail is required.

    + Good technical knowledge including POS, Windows and Excel

    + Ability to provide leadership to train, delegate and motivate staff.

    + Able to work at a fast pace.

    + Demonstrates strength in employee relations and customer service.

    + Developed problem solving skills.

    + Ability to support and work as a team.

    + Strong time management skills.

    + Previous work experience at Bachman’s or equivalent work experience preferred.

    Scheduled Hours:

    + Sunday-Saturday availability with shifts ranging from 7:00am-5:00pm.

    + Increased coverage around holidays and seasonal business.

    Compensation:

    + $18.00/hour

     

    Bachman's is an Equal Opportunity Employer.

     

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