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Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928.  Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff.  Join Rodenhiser, be a professional, and learn to excel.

At Rodenhiser:

+ You are prepared.  Our training and coaching will get you off and running from the very first day.

+ You are informed.  Managers and staff are always approachable, open and available.

+ You are pushed.   Rodenhiser builds leaders who are focused on constant improvement and growth.  Your role will never become stagnant.

+ You have balance.  Rodenhiser offers flexible hours to best accommodate the needs of you and your family.

+ You are appreciated.  Not just by your Rodenhiser team, but by so many satisfied customers you help every day.

+ You advance.  Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.

+ You have fun.  From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.  Don’t you want them too?

The Big Task

Ensures customers’ accounts are current and accurate through careful review and effective collections efforts.

Key Sub Tasks

+ Process customer payments, including credit card payments for deposits and final payments and Wells Fargo.

+ Process manual invoices for VIP customers and collect payments from customers with 30-day terms.

+ Export payments, refunds, and adjustments from the operating system into the accounting system.

+ Communicate with clients about billing discrepancies and questions. Provide paperwork when requested.

+ Review aging reports regularly and initiate collections on past-due accounts, which may include calling and sending demand letters.

+ Engage management with any accounts receivable issues. Identify and recommend accounts for further collections action, small claims court, or write off.

+ Process refunds and communicate with the customer. Ensure customer’s account is adjusted and reflects accurate information in the system.

+ Perform daily billing for maintenance plans and follow up on rejected payments and missing and expired payment methods.

+ Maintain service maintenance plans, including renewals, modifications, and cancellations.

+ Assist customer service with questions regarding maintenance plans and warranties.

+ Maintain JADE warranty renewal paperwork, transfers and collections.

+ Maintain accounting ledgers as required, including an accurate aging report.

+ Protect the organization’s value by keeping information confidential.

+ Adhere to the company’s standards for resolving customer complaints quickly and favorably.

+ Bringing bank deposits to the bank – this will require a valid drivers license that must be presented to the bank.

+ Special projects as needed.

+ Cross coverage for other members of the finance team as needed.

Desired Skills and Experience

+ High School diploma or equivalent, Bachelor’s Degree a plus.

+ Advanced mathematical and logical deduction skills.

+ Minimum 2 years experience in Accounts Receivable.

+ Experience with customer service and client communication.

+ Highly organized with exceptional follow-through abilities.

+ Detail-oriented.

+ Ability to create and edit Excel spreadsheets.

+ Excellent communication and problem-solving skills.

+ Strong verbal and written communication.

What We Offer

+ A career with purpose and growth in a respected, family-owned business.

+ A supportive team that takes pride in helping clients and each other.

+ Leadership that values your voice, your time, and your future.

+ A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000-$65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

+ Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML

+ Time Off: Paid Vacation, Holidays, Parental Leave

+ Financial: 401(k) match

+ Growth: Tuition reimbursement, career development

+ Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.

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