• Jr Support Engineer

    SAIC (College Park, MD)


    Description

    SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start.

    Primary Duties and Responsibilities include, but not limited to:

    + Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).

    + Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.

    + Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls.

    + Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate.

    + Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.

    + Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs.

    + Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.

    + Account for computers in support offices and assisting in the surplus process for hardware.

    + Implement continuous improvement methodology through the use of IT systems or procedure.

    + Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.

    Qualifications

    Qualifications:

    + Bachelor's degree and 0 years experience or additional experience in lieu of degree

    + 5 years of relevant experience

    + Must be able to obtain a Public Trust

    + Technologies used: Windows, Mac OS, Microsoft Office, ServiceNow, BeyondTrust Bomgar, Remote Desktop Connection, Citrix, Zscaler, Cisco VPN, SCCM, MDT, Centrify, Active Directory, Access Card Utility, ActiveClient, Symantec, Parallels, VMware, and Java

    + Scientific software troubleshooting

    + Ticketing system or request logging

    + Creating SOP

    + Organizing files and forms

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2511106

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability