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PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

We are seeking a highly organized, meticulous, and results-driven AVP, Production to manage the workflow and operations of our fast-paced internal creative agency. This leadership role is central to ensuring the smooth, efficient, and timely execution of all creative requests across the organization, which span Consumer, B2B, Internal Communications, and Investor Relations initiatives.

The ideal candidate thrives in a high-volume environment, possesses a keen eye for detail, and will play a critical role in supporting our high-profile partnerships, including being the Official Mortgage Supporter of Team USA and the LA28 Games. You must have a proven ability to optimize processes—including the integration of new AI capabilities—to drive increased volume and efficiency.

The AVP, Creative Operations & Production will:

+ Workflow and Operations Management

+ Own the lifecycle of all jobs and creative requests. Act as the primary point person for intake, routing, and delivery

+ Manage, monitor, and enforce strict utilization of our internal tracking system (e.g., Asana, Workfront, etc.)

+ Implement and manage efficient workflows. Identify and mitigate bottlenecks

+ Develop, maintain, and communicate accurate timelines and production schedules

+ Liaison between creative teams and marketing personnel, to bring creative concepts into actionable production

+ Assist in the coordination of creative contracts and related agreements

+ Support the tracking and processing of creative vendor invoices and monitoring creative project budgets

+ Digital Asset Management (DAM)

+ Proactively support the Digital Asset Management system for creative assets. Build out workflows and create processes and procedures for creative asset organization

+ Streamline the intake, in-process management, and archival of all creative project files and assets

+ Quality & Resources Control

+ Maintain strict attention to detail across all materials and processes. Ensure brand consistency, compliance, and accuracy in all final deliverables

+ Monitor and track creative project budgets

+ Manage agency resources, including internal staff and external vendors/freelancers

+ Innovation & Efficiency

+ Drive the adoption and effective utilization of new AI capabilities and tools

+ Continuously evaluate current production processes. Recommend and implement improvements

+ Stay current on industry best practices and technology trends, specifically in AI and production management

+ Perform other related duties as required and assigned

+ Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

+ 5+ years of experience in creative operations, traffic management, or production management, preferably within an in-house agency, financial services, or other highly regulated industry

+ Proven ability to manage creative resources and optimize workflow

+ Expert-level knowledge of an enterprise-level project management system (e.g., Asana, Workfront, Smartsheet)

+ Demonstrated experience managing high-volume creative projects with a strong emphasis on speed and organization

+ Proven ability to manage bottlenecks, timelines, and budgets

+ Experience with Digital Asset Management (DAM) systems, including workflow development and process creation

+ Experience or strong understanding of integrating Artificial Intelligence (AI) tools and capabilities into a creative production workflow for efficiency gains

+ Exceptional organizational skills and the ability to handle multiple complex projects simultaneously

+ Familiarity with Adobe Creative Cloud workflow (including Frame.io) and GSuite tools is preferred

+ Familiarity with managing and sourcing creative assets from platforms such as Getty, Adobe Stock, and various music libraries

+ Experience assisting with vendor relationships and external partner coordination

+ Familiarity with basic contract terminology and licensing processes is a plus

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

+ Comprehensive Medical, Dental, and Vision

+ Paid Time Off Programs including vacation, holidays, illness, and parental leave

+ Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

+ Retirement benefits, life insurance, 401k match, and tuition reimbursement

+ Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

+ We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit:

https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

+ Lower in range - Building skills and experience in the role

+ Mid-range - Experience and skills align with proficiency in the role

+ Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$90,000 - $150,000

Work Model

OFFICE