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About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Work in a basic customer service capacity with the customer service support staff on large shows and independently on small shows.

This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of San Fransisco, CA.

Essential Duties & Responsibilities

+ Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc).

+ Accurately perform all data entry for Exhibitor Services, i.e., input exhibitor lists, price lists, orders, payments, etc.

+ Pack show site supplies, computers, printers, and other equipment.

+ Work independently at show site at shows requiring only one (1) Exhibitor Service Representative.

+ Properly handle and process cash, checks, wire transfers and credit cards payments. Collect all monies for services before, during and after the show.

+ Calculate and create price masters.

+ Communicate professionally with customers via phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.

+ Complete all show closing functions.

+ Resolve complaints concerning billing or service rendered, referring complaints to designated departments or Account Executive for investigation.

+ Ensure all departments are aware of customer requirements.

+ Contact exhibitors regarding problems with orders/payments.

+ Set up and maintain show files.

+ Generate billing and invoicing for the exhibit area of the show.

+ Perform audits and reports from pre-show, self audits, show-site, and post show.

+ Perform other duties as assigned.

Education & Experience

+ High School Diploma or Equivalent with relevant work experience required.

+ Entry level position with One (1) or more years of related experience and/or training preferred.

+ Knowledge of customer service principles and practices and ability to understand the customer’s need and provide solutions.

+ Ability to work well with others necessary to complete assigned tasks.

+ Strong sense of urgency and ability to meet deadlines.

+ Ability to type with a minimum of 40 WPM or 6000 KSPH with 95% accuracy.

+ Must be proficient in Microsoft Office Suite and able to apply company policies, procedures, and standards.

+ Must be able to work independently and as part of a team with a professional appearance and attitude.

+ Must be able to perform all duties in compliance with company policies and procedures.

Travel Requirements

Travel 25% to 50%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

+ Medical, Dental, Vision Insurance

+ Tuition Reimbursement

+ Paid Parental Leave

+ Life, Accident and Disability

+ Retirement with Company Match

+ Paid Time Off

+ Hourly range of $20.00-28.00 based upon experience

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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