• FA Senior Customer Care Liaison

    Deluxe (Plano, TX)


    Respond to all merchant requests, rate review requests, supply order requests, LP issues and all escalated merchant issues in a timely manner to ensure the highest level of merchant retention and satisfaction. Work the daily merchant log notes in an effort to proactively address potential merchant concerns. Product and Service expert. Follow up on outstanding merchant issues until the desired resolution is achieved.

     

    • Retention, answers Retention calls in queue and retain merchant accounts• Using reports created to analyze reasons for merchant cancellations• Use analysis to determine most effective retention methods• Follow all policy and procedures for merchant retention• Submits closing requestsBasic Qualifications:

     

    Education and Experience: Bachelor’s in related field and 3 years of related experience or HS/GED and 7 years

     

    Preferred Qualifications:Experience:Demonstrated abilities with statistical capture and analysis. Ability to prioritize, manage time well, and work closely with the Sales and Operations to quickly address needs and adjust focus as needed. Must be a quick learner, with a positive attitude an ability to work well within a team. Must have the ability to work independently and create/self-manage a recruiting process that is sound, efficient and result-yielding. Excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines.

    Additional Basic Qualifications:

    Must be 18 years of age or older

     

    Benefits

     

    In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

     

    + Healthcare (Medical, Dental, Vision)

    + Paid Time Off, Volunteer Time Off, and Holidays

    + Employer-Matched Retirement Plan

    + Employee Stock Purchase Plan

    + Short-Term and Long-Term Disability

    + Infertility Treatment, Adoption and Surrogacy Assistance

    + Tuition Reimbursement

     

    These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

     

    Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

     

    Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

     

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .