"Alerted.org

Position Summary...

What you'll do...

Join Walmart's SAP Platform team as a Principal, Technology Operations, where you'll architect operational excellence for the systems powering the world's largest retailer. In this role, you'll own platform reliability, incident management, and automation strategies across our global SAP ecosystem—directly impacting billions in revenue and millions of customers. Lead cross-functional initiatives to reduce MTTR, strengthen peak-season resilience, and eliminate toil through intelligent automation. If you've successfully managed large-scale enterprise platforms, driven 20%+ incident reductions, and thrive on solving complex challenges at scale, this is your opportunity to make operational excellence a competitive advantage for Walmart.

About Team:

We at Walmart are fully committed to leading the business side of technology – how we operate, measure success, and implement solutions. Our team focuses on strategic portfolio acceleration, cross-segment tech enablement, tech talent experience (TTX), portfolio foundations, and technology business operations.

What you'll do:** **Platform Reliability & Incident Management

Own operational health of Walmart's SAP landscape; define SLAs, reduce production incidents through proactive monitoring, and establish robust incident/problem/change management frameworks that minimize business impact. **Automation & Toil Reduction**

Design and implement automation solutions that eliminate manual operations across SAP landscape; build self-healing capabilities and streamline support workflows to improve engineering efficiency. **Peak Readiness & Business Continuity**

Lead enterprise-wide readiness exercises for high-volume retail events (holiday season); ensure DR/BCP strategies, capacity planning, and failover procedures support zero-downtime operations. **Cross-Functional Strategy & Stakeholder Management**

Partner with Product, Engineering, Supply Chain, Manufacturing and Finance teams to define technology roadmaps; translate operational metrics into business outcomes and drive alignment across 50+ dependent teams. **Talent Development & Operational Standards**

Build and mentor high-performing DevOps and platform engineering teams; establish runbooks, documentation standards, and cross-training programs that scale operational knowledge and improve mean-time-to-resolution.

What you'll bring:** **Enterprise Platform Expertise at Scale

Deep hands-on experience managing mission-critical systems supporting multiple teams or equivalent scale; proven ability to maintain 99.9%+ uptime for platforms handling millions of transactions daily across global operations. **Data-Driven Operational Excellence**

Track record of reducing incidents 20%+, MTTR 50%+, or similar metrics through root-cause analysis, KPI/OKR frameworks, and continuous improvement methodologies; comfortable building dashboards and visibility tools that surface actionable insights. **Automation-First Engineering Mindset**

Strong scripting/tooling skills (Python, Bash, AWS automation) with demonstrated ability to replace manual processes with automated solutions; experience with CI/CD pipelines, infrastructure-as-code, and self-service tooling that empowers teams. **Supply Chain & Fulfillment Operations Knowledge**

Understanding of finance, inventory, order management, or warehouse systems; ability to translate operational requirements into technical solutions and understand business impact of platform issues during peak periods. **Strategic Leadership & Influence**

Principal-level presence: can drive consensus across senior stakeholders, recruit/develop top engineering talent, and balance short-term firefighting with long-term architectural improvements; ITIL/DevOps certified with ability to establish operational standards across large organizations.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey. **Flexible, hybrid work:** We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives. **Benefits:**

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎

Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.