"Alerted.org

102047

701 Cool Springs Blvd, Franklin, Tennessee 37067

_TruGreen_ _accepts applications on an ongoing basis._

Job Description

The Manager, Associate Engagement & Experience is responsible for shaping and executing the TruGreen’s listening and engagement strategy while ensuring those insights are embedded across all talent processes. This role integrates program management discipline with expertise in organizational effectiveness and talent management to deliver initiatives that strengthen associate experience, leadership capability, and overall business performance.

This role partners with senior leaders, HR Business Partners, and cross-functional teams to design, launch, and continuously improve initiatives that connect learning, leadership development, performance, and engagement

Talent Insights & Experience Integration

+ Lead the design, implementation, and evolution of enterprise listening strategies (e.g., engagement surveys, pulse checks, lifecycle feedback).

+ Translate insights into actionable recommendations and integrate them across talent processes such as learning, leadership development, performance, and succession planning.

+ Design toolkits, resources, and communications that equip leaders to act effectively on feedback.

Program & Project Leadership

+ Serve as the lead program manager for organizational transformation initiatives, ensuring alignment with business priorities and enterprise strategy.

+ Maintain overall accountability for strategy development, implementation, and outcomes of transformation programs.

+ Coordinate cross-functional teams, establish objectives, action plans, and timelines, and follow through to ensure projects remain on track.

+ Apply structured program management practices, including governance, dashboards, performance tracking, and approval processes.

Partnership & Influence

+ Partner with senior leaders, HR Business Partners, and sponsors to drive growth, engagement, and organizational change.

+ Prepare and deliver compelling presentations and reports that communicate progress, outcomes, and insights with clarity and consistency.

+ Build strong relationships across functions to ensure alignment, adoption, and success of programs.

Operational Excellence

+ Resolve barriers and operational issues by developing processes, resources, and communication that accelerate the adoption of talent practices.

+ Escalate and triage unresolved issues appropriately to maintain program momentum.

+ Build and maintain accessible repositories (e.g., cloud-based resources) for program documentation, toolkits, and team materials.

+ Travel as needed (within budget) to validate impact, support implementation, and engage with stakeholders on high-value initiatives.

Education and Experience Requirements

+ Master’s degree in Industrial-Organizational Psychology, Organizational Development, Human Resources, or related field strongly preferred; Bachelor’s degree required.

+ 5+ years of progressive experience in talent management, organizational effectiveness, engagement, or related HR disciplines.

+ Working experience with Qualtrics and Workday strongly preferred

+ Demonstrated experience in survey design/analysis and translating insights into practical business actions

+ Strong program management background; formal training or certification (e.g., PMP, Lean, Six Sigma) a plus.

+ Experience partnering with senior leaders and cross-functional teams to deliver enterprise initiatives.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._

Pay Ranges

$79,175.00 - $131,958.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com (https://www.trugreenjobs.com/eeo-is-the-law) ).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer