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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Investor Reporting Analyst at our Irving, Texas; San Antonio, Texas; Phoenix, Arizona; Jacksonville, Florida or Tysons, Virginia location. The Investor Reporting Analyst is responsible for managing and delivering various monthly reports to assigned investors. This role focuses on ensuring compliance with investor guidelines, regulatory requirements, and company policies. The Analyst will work closely with loan servicing, accounting, and data management teams to gather and analyze mortgage portfolio data, perform reconciliations, and address investor inquiries while ensuring policies and procedures are maintained and updated in accordance with regulatory, investor, and company guidelines.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

+ Investor Reporting:

+ Prepare and distribute monthly, quarterly, and annual investor reports, including remittance reports and loan performance summaries.

+ Ensure all reports comply with investor agreements, GSE (Fannie Mae, Freddie Mac) guidelines, and other regulatory requirements.

+ Collaborate with loan servicing teams to gather accurate data and validate information for reporting purposes.

+ Prepare reports and remit funds associated with the monthly loan activity, payoffs, short sales, and other events to investors

+ Set-up and maintain investor/pool headers including custodial accounts

+ Submit turn around reports to Master Servicer for various investors resolving reporting discrepancies within required timeframe.

+ Basic ability to review and understand servicing agreements to ensure compliance with all GSE and private investors.

+ Effectively analyze, research and work with internal and external business partners for timely and accurate identification and resolution of exceptions

+ Serve as a point of contact for investor inquiries, providing detailed and accurate information regarding mortgage portfolio performance and reporting.

+ Data Analysis & Reconciliation:

+ Analyze mortgage portfolio performance to identify trends, risks, and opportunities for improvement.

+ Perform reconciliations of remittance reports and loan-level data to ensure accuracy and compliance.

+ Investigate and resolve discrepancies in loan data by coordinating with internal teams.

+ Responsible for Pool to Security reconciliation and Test of Expected Cash analysis

+ Accurately prepare monthly custodial reconciliations within required timeframes.

+ Contribute to providing key data points that assist in the preparation of KPI’s or other required management reporting.

+ Compliance & Regulatory Adherence:

+ Ensure all investor reporting aligns with GSE guidelines, as well as FHA, VA, and other regulatory requirements.

+ Stay current on changes in industry regulations and investor guidelines, advising management on necessary updates to reporting practices.

+ Support internal and external audit processes by providing necessary documentation and responding to audit inquiries.

+ Work with applicable compliance team members to be aware of new publications published by AllRegs and update investor accounting policies and procedures to comply with the new requirements

+ Support management in the identification of reporting trends and analyze key deficiencies

+ Escalate to management any deficiencies, problems, or concerns that might be a potential risk

+ Process Improvement:

+ Continuously review and enhance investor reporting processes to improve efficiency, accuracy, and compliance.

+ Collaborate with IT and data management teams to implement system enhancements and automate reporting processes.

+ Participate in cross-functional projects to support company-wide initiatives related to reporting, data management, and compliance.

+ Assist with special projects within the department or other assignments as needed.

Qualifications

An equivalent combination of education and experience is considered.

+ Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field is preferred.

+ 1 to 3 years of experience in investor reporting, or a related role within the mortgage servicing industry.

+ Proficiency in Microsoft Excel and Office Applications

+ Experience with mortgage servicing software (e.g., Black Knight, MSP) is preferred.

+ Experience with GSE reporting requirements and familiarity with FHA, VA, and HUD guidelines is highly desirable.

+ Excellent analytical skills, with the ability to interpret and synthesize complex data into actionable insights.

+ Strong communication skills, both written and verbal

+ High attention to detail and accuracy, with strong organizational skills and the ability to manage multiple tasks under tight deadlines.

+ Ability to work collaboratively within a team and across departments.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

The ability to travel to various worksites and be on-call is required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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