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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Manager, XM Institute Labs

Why We Have This Role

XM Institute Labs is the cornerstone of Qualtrics’ mission to standardize and scale how organizations deploy and mature their Experience Management (XM) programs. This role is integral to accelerating customer maturity and product readiness by leading Labs that blend hands-on customer engagement with real-world product validation. You’ll work closely with leadership across Product, Services, GTM, and Customer Success teams to align deployment methodologies and scale meaningful adoption. If you’re passionate about building repeatable, impact-driven solutions that foster faster time-to-value and deeper customer engagement at scale, this role is crafted for you.

How You’ll Find Success

+ Develop and operationalize deployment standards that define how Qualtrics CX and Strategic Research solutions are implemented and scaled

+ Drive collaboration across cross-functional teams to co-create and validate scalable, repeatable methodologies

+ Successfully transition pilot deployments into mature offerings aligned with services, enablement, and digital pathways

+ Measure and accelerate customer outcomes such as time-to-value, maturity progression, and expansion

+ Demonstrate strong leadership that unites senior stakeholders around a shared deployment vision

+ Inspire and facilitate immersive, customer-centric experiences that deepen engagement and adoption

+ Leverage your deep understanding of customer success, professional services, and partner delivery to ensure a customer-obsessed approach

How You’ll Grow

+ Strengthen your leadership impact by influencing cross-functional teams across Product, GTM, and Services at a senior level

+ Expand your expertise in shaping enterprise-scale XM deployment frameworks and methodologies, driving category leadership

+ Deepen your experience as a thought leader representing Qualtrics’ vision for XM deployment in external forums and industry

+ Broaden your command of AI-powered SaaS adoption within large enterprise ecosystems and innovative technology launches

Things You’ll Do

+ Own the end-to-end strategy and operating model for XM Institute Labs, setting standards for deployment methodology and frameworks

+ Lead immersive, hands-on Labs experiences that enable customers and practitioners to build real implementations guided by proven best practices

+ Manage the rotational practitioner program, engaging top Services and Solutions Engineering talent to co-architect and advocate for Labs methodologies

+ Partner with Basecamp and Community teams to modularize and scale Labs content into self-serve and peer-supported learning pathways globally

+ Measure program impact through key metrics including deployment velocity, customer maturity, and adoption-driven expansion

+ Serve as an external ambassador for Qualtrics, shaping how the industry thinks about deploying, maturing, and scaling XM capabilities

What We’re Looking For On Your Resume

+ 12+ years leading large-scale enablement, deployment, or transformation initiatives within enterprise SaaS or consulting environments

+ Track record of converting complex delivery expertise into standardized, repeatable frameworks that scale across functions

+ Proven success in aligning and scaling programs across Services, Customer Success, Product, and GTM teams with measurable impact

+ Exceptional ability to build governance and cross-functional momentum among senior leadership and varied stakeholders

+ Skilled communicator and facilitator comfortable engaging executive audiences and leading immersive learning experiences

+ Familiarity with professional services, partner delivery models, and AI-powered SaaS ecosystems preferred

What You Should Know About This Team

+ You’ll be part of the XM Institute Labs team, setting the gold standard for how customers deploy and scale XM programs

+ You’ll collaborate with top-tier talent from Services, Solutions Engineering, GTM, Product, and Customer Success in a highly cross-functional culture

+ The team champions innovation with a strong focus on customer impact, driving forward-thinking methodologies that accelerate adoption and growth

+ Opportunities abound to lead strategic initiatives, influence senior leaders, and represent Qualtrics externally as a category thought leader

+ You’ll enjoy a work environment that fosters transparency, collaboration, and a culture that values “getting it right” over “being right”

Our Team’s Favorite Perks and Benefits

+ Competitive global benefits including comprehensive health plans, flexible time off, and retirement savings programs

+ Access to continuous learning and development resources to accelerate your career growth

+ Thoughtfully designed hybrid work model blending in-office collaboration and flexible remote days

+ Supportive employee resource groups (Q-Groups) fostering inclusion across diverse identities

+ Opportunities to participate in Qualtrics’ flagship X4 conference and other industry events

**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

_​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)_

_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

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_For full-time positions_ , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits (https://www.qualtrics.com/careers/us/en/us-benefits) .

Washington State Annual Pay Transparency Range

$196,000—$281,500 USD