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KYC Business Solutions Group Manager - C14/SVP - Tampa/Jacksonville

The SMB Know Your Customer (KYC) Ops Organization is an Anti-Money Laundering (AML) function within the SMB business that is responsible globally for ensuring SMB meets the standards mandated by Corporate AML/Compliance and external regulators.

Within the SMB KYC Ops Organization, the Global Business Solutions team is responsible for partnering with Operations, Business, Compliance and Technology in gathering, vetting, prioritizing and implementing KYC business requirements and solutions on the CitiKYC technology platform.

The KYC Tech Business Analysis Group Manager will be responsible for advancing prioritized Business project deployments on the enterprise-wide platform, CitiKYC.

In parallel, Citi is undertaking a modernization of its KYC platform to streamline clients’ lifecycle. The program seeks to leverage the latest technology to build a rules-based platform focusing on automation. The platform will enable an improved client experience through simplification and adoption of client facing applications/portals.

Job Description

The Business Solutions Group Manager is a senior management-level position responsible for implementing optimal solutions in KYC Systems that will enhance operations efficiencies, improve controls and data quality. The Manager will lead a global team of analysts in the comprehensive gathering and documentation of business requirements, optimal design of solutions, and accurate Technology execution. The manager will be responsible for the development of business requirements and solution, the support of testing, organization readiness, communication & training for all releases. The role requires strong leadership, problem solving and advanced stakeholder management skills, working with the Business, Operations, Compliance and Technologists.

Responsibilities:

+ Manage a significant book of work for system enhancements impacting SMB population, ensuring on time delivery and within budget

+ Perform risk, cost benefit assessment that will help prioritize the enhancement request

+ Represent KYC Operations in various forums advocating the enhancements that are critical to their success

+ Manage business analysts supporting functional area with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned

+ Provide technical leadership and expertise to ensure the efficient design, development and implementation

+ Ensure essential governance and procedures are followed

+ Partner with Technology, Compliance, Operations to achieve desired results, including effective Business requirements gathering, testing and production issue resolution.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

+ A proven track record with solid 10+ years of relevant AML/KYC operations/people management experience. Experience in financial Institutional, preferably global; corporate and consumer banking experience, a plus

+ Exceptional ability to partner and influence across organizational lines

+ Consistently demonstrate clear and concise written and verbal communication

+ Strong leadership and relationship/team building skills

+ Proven ability of using complex analytical, interpretive and problem-solving techniques

+ Knowledge and working experience within a Solutions Development Lifecycle (SDLC) framework; Agile / Jira experience, required

+ Effective prioritization and time management

+ Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.

+ Knowledge and working experience within a Solutions Development Lifecycle (SDLC) framework; Agile / Jira experience, required

+ Knowledge and working experience across all areas of Institutional Clients –Trade & Treasury Services, Securities & Funds Services/Custody, Global Banking, Markets and Private Banking, a plus

Education:

+ Bachelor's degree/University degree or equivalent experience

+ Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 03, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.