• Depot Service Technician

    Crane Payment Innovations (Mount Prospect, IL)


    Depot Service Technician

     

    Location **IL, Mt. Prospect**

     

    Department **Field Support**

     

    Employment Type **Full Time**

     

    Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

     

    We make thetechnology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

     

    Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

     

    WHAT YOU’LL BE DOING

     

    As a member of our Depot Service Department, you will be part of a team growing our in-house repair

     

    program and delivering quality products for our customers. There is opportunity to both master new

     

    skills and advance your career within the company.

     

    The Depot Service Technician will have a direct impact on our expanding Service Organization and be

    responsible for:

    • In-house repairs, including troubleshooting and testing on various CPI products.

    • Accurately updating work orders with parts and labor time for repairs and communicating with

     

    customers on status when necessary.

     

    • Checking warranty status on the company system.

    • Quality and on-time delivery of finished products.

     

    WHO WE’RE LOOKING FOR

     

    You will bring attention to quality and delivery with well-demonstrated success in technical repairs and

     

    troubleshooting.

     

    Qualifications and Requirements

     

    • 1-2 years of technical training or equivalent work experience in the electro-mechanical repairs

     

    field.

     

    • Capable of troubleshooting, reading and understanding manuals, illustrated parts lists, and work

     

    instructions.

     

    • Computer skills: Able to perform data input and use Microsoft Office, Outlook, Word, and Excel.

    • Accurately track and receive customer-returned machines and modules.

    • Accurately record parts and labor time into the depot service system for all repairs.

    • Operate equipment, such as electric/air tools, and various hand tools and equipment during the

     

    repair process.

     

    • Follow all policy and safety guidelines associated with the work area.

    • Perform quality checks during the repair process and test repaired machines and modules for

     

    pass/fail certification.

     

    • Maintain the general cleanliness of assigned workspace, workstation, and department.

    • Position requires the ability to lift, bend and squat. Needs to bend/pivot to pick up and lift

     

    machines and modules from the rack or pallet and carry to the table where the work is to be

     

    performed.

     

    • Repetitive functions utilizing both hands - lifting, positioning/repositioning products, and

     

    components of varying weights. Product weights vary from 15 to 40 pounds.

     

    • All other duties as required

     

    Personal Attributes

     

    • Strong Attention to detail - able to proof their own work and make certain that important

     

    details are entered and tracked properly.

     

    • Customer Service Oriented: You possess a drive to serve your “customers” and focus on

     

    responding promptly to project team needs.

     

    • Comfortable with innovation: You have passion for continuous improvement and are always

     

    seeking a better way to do things.

     

    • Organized: You assemble all necessary materials and information before starting a task

    • Team Player: You are approachable, and willing to follow, or lead based on the team’s need.

     

    WHAT WE’RE OFFERING

     

    • Competitive wage and benefits package

    • Defined career growth plans with opportunities for growth and advancement

    • Generous paid time off, including sick and holiday

    • Medical, dental, & vision insurance

    • 401K with Company contribution

    • Flexible spending accounts

    • Life insurance and disability benefits

    • Tuition assistance

    • Community involvement and volunteering events

    • Opportunities to travel and work at our various sites

     

    Sound interesting? Come see why we areOneCPI (https://www.cranepi.com/en/careers) !

     

    CPI is part of Crane NXT

     

    Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

     

    _Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law._