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Office Support Specialist II

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Office Support Specialist II

Salary

$26.48 - $32.18 Hourly

Location

Minneapolis, MN

Job Type

Full-time

Job Number

2025-00507

Department

Public Works - Water Treatment & Distribution

Division

PW Water Treatment Maintenance

Opening Date

10/27/2025

Closing Date

11/3/2025 11:59 PM Central

FLSA

Non-Exempt

Bargaining Unit

CAF

+ Description

+ Benefits

+ Questions

Position Description

Provide clerical and administrative support in accordance with standard procedures and general understanding of other departments' functions to assist professional staff in meeting the goals of the department/division.

Salary:

Anticipated starting salary for this positions is $26.48-32.18 / hour, depending on qualifications.

Work Location:

This position currently works on-site only.

*The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

+ Transcribe and type letters, memos, reports, minutes, schedules, specifications, policy statements, ordinances, contracts, requisitions, etc.

+ Evaluate and monitor the operational activities of an assigned program including interpretation and application of policies and procedures.

+ Provide information to the public on policies, programs and procedures in accordance with guidelines.

+ Maintain calendars and coordinate, arrange and schedule meetings, including preparing the agenda, taking and preparing meeting minutes for distribution, making travel arrangements and reservations, etc.

+ Develop, maintain and revise files, including database and/or hardcopy files.

+ Perform detailed research, collect and compile data for administrative and annual reports, agreements, contracts, other documents and a variety of informational materials.

+ Refer to and apply rules, regulations and policies to answer inquiries and resolve problems.

+ Oversee or participate in a variety of administrative tasks, i.e., budget preparation, monitor expenditures, order supplies, process requisitions, process payroll, accounts payable, take payments, etc.

+ Recommend, coordinate and implement procedures to facilitate work processes.

+ May function as a liaison between professional staff and the general public or other agencies.

+ Maintain and supervise the maintenance of a variety of records and files.

+ May function as a lead worker over clerical support staff.

+ Participate by providing support in Public Health Emergency Preparedness planning, training and response as needed when assigned to the Health and Family Support Department.

Required Qualifications

MINIMUM EDUCATION:

High School Diploma or equivalent

MINIMUM EXPERIENCE:

Two years of experience as an Office Support Specialist I, or two years administrative support experience, or equivalent

LICENSES/CERTIFICATIONS:

N/A

Selection Process

The selection process will consist of one or more of the following steps:a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score(70%)on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation

This position is represented by a collective bargaining agreement between the City of Minneapolis and the [AFSCME (CAF) (https://www2.minneapolismn.gov/government/departments/hr/labor-agreements/) ] .For more information on the terms and conditions of this agreement please visit the City of Minneapolis website.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expireonemonth after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities

+ Knowledge of modern office procedures, methods and equipment.

+ Knowledge of computer entry and retrieval procedures, spreadsheets, databases, word processing and software used in the assigned area.

+ Knowledge of organization, operations, functions, policies and procedures of the assigned department.

+ Ability to exercise independent initiative and judgment within established guidelines.

+ Ability to compile pertinent data and prepare clear, concise, accurate reports.

+ Ability to establish and maintain effective working relationships.

+ Good English, spelling, math, grammar and punctuation skills.

+ Good interpersonal skills.

+ Sufficient keyboarding skills to type 45 WPM accurately.

+ Ability to operate a personal computer.

+ Ability to attend work related meetings.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page (http://www.minneapolismn.gov/hr/benefits/WCMS1Q-066289) .

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design (http://cityofminneapolis.welcometomedica.com/page/61) with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements (http://www.minneapolismn.gov/hr/laboragreements/index.htm) .

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

+ Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.

+ Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation

Eligible City employees may choose to participate in the following transportation programs:

+ Metropass: TheMetropass (http://www.minneapolismn.gov/hr/benefits/trans/benefits\_pre-tax-transit) program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.

+ Parking or Van Pool:The City of MinneapolisTransportation Benefits Plan (http://www.minneapolismn.gov/hr/benefits/trans/WCMS1P-113620) gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, theEmotional Wellbeing Solutions (https://www.minneapolismn.gov/government/departments/hr/benefits-wellness/) , health club discounts and more.

01

How did you find out about this position? (Select all that apply)

+ Recruiter

+ City of Minneapolis website

+ City of Minneapolis employee

+ City of Minneapolis job interest card

+ City of Minneapolis Career Opportunities Bulletin

+ Friend or family member

+ League of Minnesota Cities website

+ Diversityjobs.com website

+ Governmentjobs.com website

+ Indeed.com website

+ Minnesotajobs.com website

+ Minnesota Council of Nonprofits Website

+ Other website

+ LinkedIn

+ Twitter

+ Facebook

+ Other social media site

+ Newspaper

+ Other media

+ College or University

+ Community organization

+ Job Fair

+ Professional association

+ Site Visit

02

If you marked other, please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

03

How many years of experience do you have performing senior-level clerical or administrative support duties similar to those described in this posting?

+ No experience

+ Less than 1 year

+ More than 1 year but less than 2 years

+ More than 2 years but less than 3 years

+ More than 3 years but less than 4 years

+ More than 4 years but less than 5 years

+ 5 years or more

04

Please indicate below the highest level of education that you have completed.

+ None

+ High School Diploma or GED

+ Associate Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctorate

05

Describe your experience maintaining and organizing data across multiple systems or applications (e.g., Excel, permitting or enterprise systems, document management platforms).

+ No experience

+ Limited experience (basic data entry only)

+ Moderate experience (regular data tracking and reporting in multiple systems)

+ Extensive experience (maintained complex datasets, verified accuracy, generated custom reports)

06

How confident are you in your ability to locate information and verify accuracy within large datasets or databases?

+ Not confident

+ Somewhat confident

+ Confident

+ Highly confident and experienced

07

How confident are you in identifying errors, discrepancies, or missing information within reports or databases and taking corrective action?

+ Not confident

+ Somewhat confident

+ Confident

+ Highly confident and experienced in auditing data validation

08

How often have you been responsible for creating or updating forms, spreadsheets, or procedures to improve recordkeeping or workflow efficiency?

+ Never

+ Occasionally

+ Regularly

+ Frequently and independently led process improcements

09

This role requires compiling reports, tracking information, and verifying details for accuracy. Which best describes your experience performing these tasks?

+ Limited experience (only reviewed reports created by others)

+ Moderate experience (compiled data for reports under supervision)

+ Extensive experience (independently created reports, verified data accuracy, and identified discrepancies)

10

How would you rate your proficiency in using Microsoft Office or similar applications to prepare correspondence, reports, or presentations?

+ Basic (Perform simple tasks such as typing, formatting text, and printing documents)

+ Intermediate (Create and format documents, spreadsheets, and presentations using standard tools and templates)

+ Advanced (Use complex features such as formulas, mail merges, or pivot tables; integrate data across applications)

+ Expert (Design advanced reports, automate processes, and assist others with software use)

11

Describe your experience coordinating administrative activities such as scheduling meetings, preparing agendas, and taking minutes.

+ No experience

+ Limited experience (assisted occasionally)

+ Regular experience (independently prepared and documented meetings)

+ Extensive experience (supported executive or committee-level meetings regularly)

Required Question

Employer

City of Minneapolis

Address

350 South 5th Street

Room 1

Minneapolis, Minnesota, 55415

Phone

(612) 673-2282

Website

http://www.minneapolismn.gov/jobs

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