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Company Overview:

Req ID: 343597

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Specialist to join our team in Arlington, Texas (US-TX), United States (US).

Job Description:

Day to Day job Duties:

+ Support the End User Computing operational teams in fulfilling service requests and resolving incidents in a timely manner to assure business client satisfaction.

+ Perform in-depth root cause analysis of end user computing problems and define actions for timely resolution and corrective actions.

+ Work with key vendors as necessary to assist with root cause analysis and problem resolution.

+ Plan, architect, design, document, and implement end user computing platforms, operating systems, enterprise software, and peripheral upgrades to improve services provided to business clients.

+ Conduct proof of concepts as appropriate to confirm and refine designs.

+ Identify opportunities for improvements to existing processes and automate time-consuming tasks.

+ Plan, prioritize, and schedule assigned software and/or hardware changes.

+ Perform or assist with routine end user computing administration tasks to assure reliable operation of the global end user computing platforms, including routine operating systems and software updates.

+ Participate in company-provided training and perform independent training as appropriate.

+ Resolve incident management tickets and ensure timely resolution.

+ Conduct audit compliance assessments and initiate corrective actions.

+ Provide technical support for projects as directed.

+ Perform critical system changes after business hours.

+ Adhere to all company-authored policies, procedures, and standards.

+ Author policy, procedure, and standards documents based on industry best practices and personal research/experience.

+ Collaborate with End User Computing peers and management to ensure stakeholders, business partner, customer, and vendor expectations are met or exceeded.

+ Transfer knowledge via documentation and training to End User Computing operations teams.

+ Participate in an on-call rotation for providing after-hours support.

+ Provide application/Windows OS installation, configuration, patching, and data reporting (application install status, client health, etc.) leveraging Microsoft System Center Configuration Manager (SCCM).

+ Lead and plan upgrades, changes, or implementations for SCCM components while following established change control procedures.

+ Coordinate and implement configuration management for projects/organization and maintain products throughout their lifecycle.

+ Manage Windows client image, application packaging, scripting, and related project work.

+ Perform monthly deployment of security patches to Windows servers.

+ Communicate effectively with a wide variety of users, from executives to individual contributors.

+ Develop and implement solid, scalable and flexible solutions to support clients migrating and transforming from commodity hardware to Oracle Exastack.

+ Partner with our Sales organization to help sell Exastack related services by providing pre-sales support activities such as drafting proposals, providing effort estimations, and participating in client presentations

+ Collaborate with internal teams and interact with customers to find solutions for projects and operational issues for existing and proposed Oracle Engineered Systems (Exadata, Exalogic and Super Clusters)

+ Leverage extensive Oracle implementation experience to lead the delivery of the Exastack specific engagements

+ Engage Oracle’s sales, alliance, and product teams to develop joint solutions and go to market activities

+ **Basic Qualifications:**

+ Bachelors in computer science or equivalent work experience

+ 8+ Years of Experience in End User Computing, SCCM Management.

+ 5+ years of experience in Azure/AWS and Packaging and scripting tools such as PowerShell

+ Strong critical thinking and analytical skills for rapid and accurate problem evaluation.

+ Experience with security patch management and reporting on both Windows clients and Windows Servers.

+ Experience with packaging and scripting tools such as PowerShell

+ Ability to approach problems with creativity and innovation.

+ Willingness to develop subject matter expertise in multiple support areas.

+ Excellent verbal and written communication skills.

+ Strategic thinking and risk analysis capabilities.

+ Ability to balance priorities, meet deadlines, and emphasize critical objectives.

+ Adaptability to organizational change and shifting priorities.

+ Professional and composed demeanor in stressful situations.

+ Strong interpersonal skills with ability to foster open communication, speak with impact, and listen effectively.

Nice to Have:

Microsoft Intune/Endpoint Experience and Relevant Microsoft Certifications.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.