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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Systems Administrator provides technical support and resolves issues for various systems and applications, managing server and storage infrastructure, and monitoring power systems. This role involves Windows Server administration, NOC monitoring, and administering both on-premises and cloud-based application infrastructure services. The ideal candidate will assist in developing workflows and documentation, contribute to disaster recovery efforts, and collaborate with IT teams for troubleshooting and incident management, ensuring effective communication and organization.

Role Description

+ Provide technical support, problem diagnosis, and resolution for various systems and applications

+ Install, configure, and maintain server and storage infrastructure, including both hardware and software components

+ Monitor and maintain power systems including UPS, Auto-transfer Switches, PDU's, and related devices

+ Perform typical Windows Server administration tasks, such as AD user/group administration and security permissions

+ Participate in NOC monitoring, respond to alerts, and facilitate requests

+ Perform physical server builds, OS configurations, and lifecycle management tasks

+ Administer on-premises and cloud-based application infrastructure services such as Parallels, Kronos, DocuSign, Adobe Sign, and DocuWare

+ Assist with the development of workflows, reference documentation, and contribute to Disaster Recovery efforts

+ Interact with the IT Service Desk and other teams for troubleshooting and incident management

+ Monitor and respond to critical emails/issues, including off-hours support

Behaviors and Competencies

+ Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

+ Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

+ Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

+ Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.

+ Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

+ Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.

+ Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

+ Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

+ Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.

+ Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.

+ Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.

Skill Level Requirements

+ Competence in managing and maintaining Active Directory, AWS, VMware, and Windows Server platforms. - Basic

+ Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. - Basic

+ Training or experience with Liebert/Emerson, APC suites, and hardware for uninterruptible power supplies (UPS). - Basic

+ Understanding of SAN storage concepts including zoning, LUN sizing, storage pools, RAID implementations, and volume configuration. - Basic

+ Experience with HP EVA, 3PAR, Pure Storage, and Cisco UCS storage solutions. - Basic

Other Requirements

+ Completed Associate’s Degree or relevant work experience required

+ 1-3 years of experience supporting IT systems

+ 1-3 years of experience in patching Windows servers and patch management

+ Ability to work weekends and flexible hours

+ Ability to move or lift up to 50 lbs

+ Advanced certifications such as the following preferred: A+, N+, MCP, MCSA/E, VCP, HP ASE, AWS Certified Cloud Practitioner

The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status