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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The IDCS PMO Director will lead a team of project and program managers who support various business stakeholders with complex build requirements. The Director will provide strategic leadership and will ensure project success across all builds, including kit servers, appliances, and rack integration projects. This role requires that the Director interact with sales teams, communicate with customers, manage escalations, and provide readouts, on the state of the business, to senior executives.This role requires leadership, discipline and the ability to manage competing demands, and resources while executing project completion to meet aggressive timelines. This position is required to report to the SHI Piscataway office location and reports to the Vice President of Integration Data Center Services.

Role Description

+ Oversee the team of Project and Program Managers.

+ Act as the primary escalation point for Project & Program Managers, addressing any issues and escalating them to the Operations Manager, Escalation Management team, and Vice President when necessary.

+ Ensure alignment of build timelines across project management, configuration, engineering, and quality control teams to maintain accurate shipping schedules.

+ Partner with the Demand Planning team and create quarterly OEM QBR reports.

+ Present IDCS scorecard results to Sales and Leadership teams.

+ Present IDCS status and achievements in customer-facing meetings.

+ Support PMO management and confirm that incoming projects are balanced across the PMO.

+ Help the PMO juggle project management responsibilities while meeting aggressive timelines.

+ Ensure that training documentation is continuously updated to successfully onboard new PMO members.

+ Serve as a coach and mentor to the PMO staff.

Behaviors and Competencies

+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

+ Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

+ Business Acumen: Can provide strategic guidance and insights to drive overall business success.

+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

+ Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

+ Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.

+ Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

+ Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

+ Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

+ Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.

Skill Level Requirements

+ The ability to manage, drive and adapt to organizational change while maintaining team morale and productivity. - Expert

+ Skilled in assessing and addressing potential risks to ensure smooth operations and safeguard organizational interests. - Expert

+ Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful support outcomes. - Expert

+ Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals. - Expert

+ Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization. - Expert

+ Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts. - Expert

Other Requirements

+ Bachelor’s in business or relevant work experience required

+ 5-7 years’ experience leading project management teams, preferably in the IT field

+ 5-7 years' experience managing day-to-day activities of PMO

+ 5-7 years' experience in portfolio and project management

+ 3-5 years' experience communicating project plans/status to internal and external stakeholders of all levels

+ 3-5 years' experience presenting to project teams, internal management, and client/customer executives

+ Proficiency in tools such as Microsoft Project and Excel.

+ Ability to travel to SHI, Partner, and Customer Events

+ Ability to travel 25%

The estimated annual pay range for this position is $140,000 - $230,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status