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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Sr. Director of Creative Services serves as both the lead creative for SHI as well as leading SHI’s multidisciplinary creative team, including Graphic Design, Copywriting, Web Design, and Video Production—to deliver high-impact, brand-aligned content that drives business growth and elevates SHI’s market presence.

This role oversees creative strategy, team development, operational excellence, and cross-functional collaboration across marketing, sales, and executive stakeholders.

Role Description

Creative Direction & Strategy

+ Define and maintain SHI’s visual and messaging standards across all creative outputs.

+ Ensure consistency, quality, and brand alignment in design, copy, video, and digital assets.

+ Review and approve high-impact creative deliverables.

+ Guide the team to produce work that resonates with target audiences and reflects SHI’s brand identity.

+ Shape creative strategies that support SHI’s businessobjectivesand marketing goals.

+ Collaborate with stakeholders to translate campaign briefs into compelling concepts.

+ Use audience insights, performance data, and industry trends to inform creative planning and innovation.

SHI Branding & Brand Development

+ Work with marketing and SHI leadership todefine and deliver strategies to continue developing and building the SHI brand

+ Ensure SHI brand guidelines and values are reflected across all communications channels

Strategic Leadership

+ Establish and execute the creative vision aligned with SHI’s brand strategy and business goals.

+ Act as the primary point of contact for creative strategy across campaigns and initiatives.

+ Represent Creative Services in executive forums, including visibility calls, forecasting meetings, and strategic planning sessions.

Team Management & Development

+ Lead and mentor a team of creative professionals, fostering innovation and accountability.

+ Conduct regular 1:1s and team stand-ups tomaintainalignment and momentum.

+ Develop career paths and growth frameworks, includingpromotionmatrices and performance plans.

Operational Excellence

+ Oversee project intake, prioritization, and execution in partnership with the Creative Operations Lead.

+ Drive adoption of project management systems and process documentation for consistency and visibility.

+ Champion brand governance and creative education across departments.

Cross-Functional Collaboration

+ Partner with marketing, product, partner, and events teams to align creative output with campaignobjectives.

+ Collaborate with HR and Finance on talent planning, promotions, and contractor onboarding.

+ Support executive briefings, premier events, and strategic initiatives with tailored creative assets.

Creative Oversight

+ Ensure all creative deliverables meet brand standards, audience expectations, and strategic goals.

+ Provide feedback and direction on high-visibility projects, including messaging, visual identity, and video storytelling.

Behaviors and Competencies

+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

+ Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

+ Business Acumen: Can provide strategic guidance and insights to drive overall business success.

+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

+ Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

+ Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

+ Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations.

+ Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

+ Data Analysis: Can lead data-driven initiatives, inspire others to adopt data analysis methods, and foster a culture of data literacy and informed decision-making.

+ Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

+ Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

Skill Level Requirements

+ Experience in utilizing current marketing channels and techniques to effectively reach and engage target audiences. - Expert

+ The skill to assess market trends, consumer behavior, and competitive dynamics to inform strategic marketing decisions. - Expert

+ The capability to design and implement marketing strategies that align with the overall business strategy, driving organizational success through effective branding and market positioning. - Expert

+ Ability to build and maintain relationships with key stakeholders, including clients, partners, and board members, which is essential for fostering collaboration and ensuring organizational alignment. - Expert

+ Experience in developing and executing strategies to generate interest and support the sales process. - Expert

+ Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts. - Expert

Other Requirements

+ Bachelor’s degree in Graphic Design, Marketing, Communications, Fine Arts, or a related field required.

+ 10+ years of experience in creative roles, ideally in B2B Technology, with at least 5 years in a leadership capacity.

+ Proven ability to lead multidisciplinary creative teams and deliver strategic brand initiatives.

+ Strong portfolio showcasing creative direction across digital, print, and experiential campaigns.

+ Strong understanding of branding, marketing strategy, and digital content production.

+ Exceptional communication, leadership, and organizational skills.

+ Ability to manage multiple priorities and stakeholders with professionalism and clarity.

+ Experience with project management platforms and creative operations tools.

+ Ability to travel to SHI, Partner, and Customer Events

+ Ability to travel 25%

The estimated annual pay range for this position is $150,000 - $180,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status