• Special Events Ambassador

    City of Durham (Durham, NC)


    Special Events Ambassador

     

    Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/5123797)

     

    Apply

     

    

     

    Special Events Ambassador

     

    Salary

     

    $18.46 - $22.44 Hourly

     

    Location

     

    Durham, NC

     

    Job Type

     

    PT w/o benefits (Less than 20 hours per wk)

     

    Job Number

     

    25-05690

     

    Department

     

    Transportation

     

    Opening Date

     

    10/27/2025

     

    Closing Date

     

    Continuous

     

    + Description

    + Questions

    Position Description

    Work. Serve. Thrive. With the City of Durham

     

    Advance in your career while making a real difference in the community you serve.

     

    Hourly Rate: $18.46

     

    Workdays/Times: Varies Monday - Saturday

     

    The Transportation Department (https://durhamnc.gov/1002/transportation) plans, builds, and maintains a safe and vibrant multi-modal transportation network that supports safety, mobility, and environmental sustainability to provide a superior quality of life for our residents, businesses, and visitors. If you're interested in helping bring innovative, community-focused transportation solutions to our community while growing in your career, come to Durham!

     

    To collect special event parking fees and assist in directing and parking arriving customers attending special events and festivals while providing excellent customer service. This is accomplished by collecting parking fees at the City's parking facilities, performing cashier responsibilities and making proper cash transactions.

    Duties/Responsibilities

    + Collects a fixed Special Events parking fee upon entry to the parking facility; issues receipts; operates handheld mobile devices.

    + Directs traffic to appropriate parking areas

    + Monitor parking facilities for capacity and screens for parking permits

    + Respond to inquiries from customers regarding the parking facilities, rules and regulations.

    + Provides assistance to parking lot customers to include giving directions, explaining charges, etc.; refer unusual customer-related problems to supervisor.

    + Reports any problems, accidents, unsafe conditions and equipment malfunctions to supervisor.

    + Operates a handheld mobile special event device in receiving credit card payments.

    + Interacts in a positive and responsive manner with customers, attendees of events, and the general public.

     

    Minimum Qualifications & Experience

     

    + High School/GED.

    + 1 years of related customer service experience.

    + Valid NC Driver's License.

     

    Additional Preferred Skills

     

    + Experience with basic math calculations.

    + Experience with basic computer skills.

    + Experience with two-way radios.

     

    01

     

    Where did you first hear about this opportunity?

     

    + City of Durham Website

    + Walk in

    + Job fair

    + Employee referral

    + Professional organization ***Please list the organization in "other" box below***

    + Internet posting ***Please list the specific web site in the "other" box below***

    + Craig's List

    + Facebook

    + LinkedIn

    + GlassDoor

    + governmentjobs.com

    + Monster.com

    + Indeed.com

    + Employment Security Commission

    + Magazine/Newspaper

    + Other

     

    02

     

    If you listed "other" above please give specific web site, organization, or publication.

     

    03

     

    Please select your highest level of COMPLETED education.

     

    + Less than a High School Diploma or Equivalent (GED)

    + High School Diploma or Equivalent (GED)

    + Associates Degree

    + Bachelor's Degree

    + Master's Degree

    + PhD or Juris Doctorate

     

    04

     

    How many years of related customer service experience do you have?

     

    + No related experience

    + Less than 1 year of related experience

    + 1 year but less than 2 years

    + 2 years but less than 5 years related experience

    + 5 years or more years related experience

     

    05

     

    Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

     

    + I have a valid, unrestricted NC driver's license.

    + I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

    + I do not have a valid, unrestricted driver's license.

     

    06

     

    Provide a job related example of how you have used your customer service experience.

     

    07

     

    How would you rate your communication skills - both orally (speech) and in writing (correct grammar/punctuation).

     

    + Poor

    + Good

    + Very Good

    + Excellent

     

    08

     

    Are you able to perform simple math?

     

    + Yes

    + No

     

    09

     

    Do you have knowledge of basic computer skills?

     

    + Yes

    + No

     

    10

     

    Do you have experience using a two-way radio?

     

    + Yes

    + No

    Required Question