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Overview

The Business Analyst or Senior Business Analyst will demonstrate strong business knowledge and technical skills to lead change initiatives and support daily WMS operations within the context of a fully integrated warehouse environment.

Initially, these roles will own the design, configuration, testing, training, and implementation of a tier 1 Warehouse Management Systems solution to support a successful go-live of a brand-new state-of-the-art distribution center. Post go-live, these roles will transition to supporting the day-to-day operation and implementation of continuous improvement initiatives through system updates or enhancements.

Responsibilities

+ Own all aspects of assigned WMS implementation workstream. Document business requirements and system specifications. Ensure system designs will support the defined physical warehouse processes. Define deliverables, target dates, and identify resources required.

+ For assigned workstream, communicate with 3 rd party providers, monitor progress, provide status updates, and alert leadership to project conflicts or risks. Prepare alternative options to mitigate potential risks.

+ Configure WMS applications to meet business requirements. Recommend business changes supported by the system’s core functionality. Use system prototyping when applicable to promote change and iterative design/development.

+ Collaborate with business, operations, and technical teams to define and document new projects or change requests.

+ Translate design requirements into systems’ proposals or enhancements. Communicate requirements to internal teams and 3 rd party providers.

+ Work closely with cross functional teams including ERP solutions, QA, and 3 rd party providers to develop, test, and implement systems enhancements and bug fixes.

+ Document, track, and resolve production issues with technical leads and 3 rd party providers. Provide regular status updates and timing to restore services. Identify reoccurring issues and perform root cause analysis to recommend fixes.

+ Leading train the trainer and cross training other business analyst(s).

+ Provide daily systems support to operations team, ensuring that the systems are enabling speed, efficiency, and quality in the operation. Recommend changes to improve accuracy or simplify current processes.

Qualifications

+ 2+ years (Business Analyst), 5+ years (Sr. Business Analyst) experience in the top 5 Warehouse & Labor Management Systems integrated in a robust operating environment which includes ERP, 3rd party client, and carrier systems, WCS, Goods-to-Person automation, packaging automation, mobile devices, and inline label printing.

+ Demonstrate strong business knowledge in core functional areas: receiving, inventory, work orders, order scheduling & fulfillment, yard management & shipping, parcel manifesting, and 3 rd party logistics.

+ Proficiency in cloud based environments, API, ZPL.

+ Collaborate with diverse teams including business, operations, technical teams, and 3 rd party providers.

+ Balance multiple projects or change initiatives. Lead projects throughout all phases. Mitigate project conflicts and risks.

+ Strong time management, analytical, problem-solving, organizational, communication, and interpersonal skills.

+ Able to independently lead initiatives and make decisions.

+ JDE, JIRA and Confluence skills are a plus.

+ The role will begin as fully remote with a travel expectation of up to 25% to 50%. Later, the role will transition to fully on site with a travel expectation of <10%.

HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. **That’s why cover letters are strongly preferred.**

The salary range for a Business Analyst is $75,000–$80,000 and the salary range for a Senior Business Analyst is $95,000–$100,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

_HarperCollins Publishers is an equal opportunity employer._

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected] . Note: we will only respond to accommodation requests.

**Job Locations** _US-IN-Brownsburg_

**Category** _Systems_