• Product Support Specialist Sr. II

    ManpowerGroup (Princeton, NJ)


    Our client, a leader in healthcare technology and medical device support, is seeking a Product Support Specialist Sr. II to join their team. As a Product Support Specialist Sr. II, you will be part of the Customer Support Department supporting healthcare providers and technical teams. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

     

    **Job Title:** Product Support Specialist Sr. II

    **Location:** Princeton, NJ

     

    Pay Range: 30 -32/hr

     

    What's the Job?

     

    + Provide direct support to internal and external customers regarding medical device products.

    + Respond to customer inquiries via phone and email, diagnosing issues and providing troubleshooting solutions.

    + Analyze complaints, identify trends, and communicate product issues effectively.

    + Maintain and implement the effectiveness of the Quality System documentation.

    + Educate customers on product use and troubleshooting procedures, ensuring customer satisfaction and safety.

     

    What's Needed?

     

    + Bachelor's degree or equivalent experience in sciences, medical, technical, or engineering fields.

    + 3-5 years of experience in an FDA-regulated environment or medical device support.

    + Strong ability to assimilate complex technical information and make independent decisions.

    + Excellent communication skills, both verbal and written, with the ability to convey technical information clearly.

    + Experience using databases and computer software to manage tasks efficiently.

     

    What's in it for me?

     

    + Opportunity to work in a dynamic healthcare environment supporting life-saving medical devices.

    + Engage in meaningful work that directly impacts patient care and safety.

    + Collaborate with a diverse and innovative team committed to excellence.

    + Develop your skills in a fast-paced, technology-driven setting.

    + Be part of a company recognized for its commitment to diversity and ethical practices.

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.