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NY HELP No

Agency Information Technology Services, Office of

Title IT Training Coordinator (Project Coordinator)

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit M/C - Managerial/Confidential (Unrepresented)

Salary Range From $103870 to $131298 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Duties Description Reporting to the Director of Human Resources, the Information Technology Training Coordinator will oversee the development, delivery, and evaluation of comprehensive technical technology training programs for employees across the agency. The incumbent will be responsible for all aspects of the technical training lifecycle, from needs analysis and curriculum design to content creation, delivery support, and ongoing maintenance. Key Responsibilities:• Conduct needs assessments to identify IT training requirements across the organization.•Design, develop, and deliver engaging and effective IT training programs using a variety of methods, including instructor-led training.• Collaborate with technical subject matter experts and stakeholders to ensure the accuracy and relevance of training content.• Stay abreast of emerging technologies and training methodologies to continuously improve training programs.• Lead engaging virtual and in-person sessions on Microsoft’s Cloud & AI Platform, and AI Business Solutions, tailored to diverse enterprise audiences.• Conduct single- and multi-day experiences using varied instructional method presentations, whiteboarding, discussions, and hands-on labs.• Continuously deepen expertise in Microsoft Cloud technologies to ensure training reflects the latest advancements in AWS, Google, security, and AI systems.• Leverage a mindset of continuous improvement and professional growth to drive innovation in technical skilling and collaborate with peers to scale new instructional tactics and delivery modalities which interact with the learners.• Collaborate with global teams to shape and enhance the cloud systems (AWS, Google) and AI skilling programs, contributing to strategy, innovation, and learner success.• Contribute to the development of IT training strategies and plans.

Minimum Qualifications Minimum Qualifications: Seven years’ experience in the training/education of information technology systems; such as cloud systems, datacenter environments, server environments, or computer technologies; and three years of progressive supervisory experience of trainers conducting information technology systems training/education.Preferred Qualifications:• Relevant certifications, such as Certified Professional in Training Management (CPTM) or Certified Technical Trainer (CTT+).• Experience working in a government or public sector environment.• Experience with developing training programs for enterprise-level IT systems.• Proven experience in designing, developing, and delivering effective IT training programs.• Strong understanding of adult learning principles, curriculum development methodologies, and the ability to translate complex technical concepts into engaging and accessible training materials.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address [email protected]

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12210

Notes on Applying To apply for this position, please send a cover letter and resume indicating that you are applying for IT Training Coordinator (Project Coordinator) and include the Vacancy ID (201298) in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above, and describe relevant experience for this position.Fingerprinting will/may be required as part of a background check.