• Director of Quality

    Johnson Thermal Systems (Caldwell, ID)


    Director of Quality

     

    Caldwell, ID

     

    Full Time

     

    Senior Manager/Supervisor

     

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    Summary :

    TheDirector of Qualityis responsible for developing and leading the company’s overall quality strategy to ensure all products meet or exceed customer expectations, regulatory standards, and internal performance objectives. This role provides strategic direction and hands-on leadership for quality systems, product inspection, supplier quality, and continuous improvement initiatives across all JTS manufacturing sites.

     

    As a key member of the leadership team, the Director of Quality Assurance will partner cross-functionally with Engineering, Manufacturing, Supply Chain, and Service to drive proactive quality management, strengthen processes, and reinforce a culture of accountability and excellence.

    Accountabilities:

    + Define and execute the Quality strategy aligned with JTS’s operational and customer objectives.

    + Serve as the company’s champion for product quality, compliance, and continuous improvement initiatives.

    + Lead, mentor, and develop a high-performing Quality team focused on prevention, problem-solving, and performance excellence.

    + Collaborate with executive leadership to integrate quality goals into business strategy and operational planning.

    + Oversee development, maturing and maintenance of company-wide Quality Management System (QMS) in compliance with ISO, UL, ASME, and other applicable standards.

    + Ensure documentation, procedures, and standards align with internal requirements and external regulations.

    + Lead internal and external audits and certification processes, including customer and regulatory audits.

    + Drive consistency and compliance across multiple facilities and product lines.

    + Partner with Manufacturing and Engineering to implement in-process inspection, final test procedures, and design-for-quality principles.

    + Monitor and analyze product performance metrics to identify trends, risks, and opportunities for improvement.

    + Establish and track quality KPIs, including defect rates, rework costs, supplier quality performance, and customer satisfaction.

    + Lead root cause analysis and corrective/preventive actions (CAPA) to eliminate systemic issues.

    + Develop and oversee supplier qualification, audit, and improvement programs.

    + Collaborate with Supply Chain to ensure incoming materials and components meet JTS’s quality standards.

    + Work with suppliers on corrective actions and quality improvement initiatives.

    + Drive Lean, Six Sigma, and 8D methodologies to strengthen process capability and reduce waste.

    + Partner with Operations to identify opportunities for process optimization and quality-driven cost reduction.

    + Foster a culture of ownership, transparency, and cross-functional collaboration in achieving quality objectives.

    + Serve as the key quality contact for customers, representing JTS in audits, product reviews, and issue resolution.

    + Lead customer satisfaction initiatives, driving improvements in first-pass yield, delivery performance, and product reliability.

    + Ensure timely and professional responses to customer feedback and quality concerns.

     

    Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

     

    Attributes

     

    + Safety First: Champions safety as a non-negotiable value across all operations.

    + Have Humanity: Builds trust, respect, and inclusion within teams and across departments.

    + Be Transparent: Communicates clearly and proactively; drives alignment through openness.

    + Drive Innovation: Continuously seeks better ways to enhance quality and efficiency.

    + Be Resilient: Thrives in fast-paced, complex environments; adapts quickly to change.

    + Always Reliable: Delivers consistent, dependable results and follows through on commitments.

    + Grit: Demonstrates persistence and determination in solving tough challenges.

    Required Knowledge/Experience:

    + Bachelor’s degree in Engineering, Quality Management, or related field required; Master’s preferred.

    + 10+ years of progressive experience in Quality Assurance, with at least 5 years in a leadership capacity within a manufacturing environment.

    + Proven success implementing and managing Quality Management Systems (ISO 9001 or equivalent).

    + Strong knowledge of Lean, Six Sigma, and continuous improvement methodologies (certification preferred).

    + Experience in supplier quality management and cross-functional leadership.

    + Demonstrated ability to lead complex problem-solving initiatives using structured approaches (8D, RCA, FMEA, etc.).

    + Excellent communication, leadership, and analytical skills.

    + Ability to balance strategic vision with hands-on engagement in a fast-paced, growing organization.

    + Strong proficiency in quality data analysis, metrics reporting, and system documentation tools.

    + High degree of integrity, professionalism, and accountability.

    Supervisory Requirements

    + Direct oversight of Quality Control Managers at multiple sites.

    + Direct oversight of JTS Managers for Quality Assurance and Supplier Quality

    + Responsible for hiring, performance management, training, and team development within the Quality function.