• Healthcare Partnership Coordinator

    Mom's Meals (Ankeny, IA)


    Position SummaryThe Healthcare Partnership Coordinator will support the Healthcare Partnership/Account Management Team by managing communication and follow-up between various departments at the Ankeny home office and our customers including case managers and clients. This position will serve as a resource and liaison supporting connectivity and efficient communication, follow-up, and resolution around all communication between Managers of Healthcare Partnerships and all home office departments.

     

    **_This position can be remote but should be near a major airport for occasional travel._** **_Targeted Salary range: $50,000-64,000 plus bonus_** Position Responsibilities may include, but not limited to

    + While working with Sales Support maintain the centralized escalation management system for high-need customer service cases, acting as the primary liaison between field managers and cross-functional departments to drive timely issue resolution, track progress, document communication, and help create resolution

    + Maintain and organize team data folders, including SharePoint sites, Microsoft Teams files, and other shared documents, ensuring field managers have consistent access to up-to-date, well-structured resources

    + Cultivate and foster communication and relationships between territory managers, Intake teams, and all other departments

    + Support CRM needs as needed such as reporting and clean up assistance

    + Provide field team back up, and customer engagement support of Presentations, Conferences, and trainings

    + Serve as a point of contact for client inquiries when account managers are unavailable

    + Assist inside sales operation needs including the territory manager sample cooler program, CEU organization, and others that arise

    + Help coordinate the administration and logistics of the VP and Directors of Account Management including but not limited to expense reports, travel, itineraries, and off-site meetings

    + Assist coordinating meeting scheduling and ensure all necessary materials or agendas are needed are prepared in advance to support productive discussions

    + Maintain a high level of discretion and confidentiality when dealing with employee and company information

    + Help VP and Directors prepare memos, correspondence, business updates, meeting notes, spreadsheets, and Power Point presentations

    Required Skills and Experience

    + High school diploma or equivalent

    + Proven experience managing special projects with minimal supervision and delivering high-quality results

    + Exceptional organizational skills with sharp attention to detail and the ability to manage multiple priorities and deadlines simultaneously

    + Advanced proficiency in Microsoft Office Suite, including managing multiple Outlook calendars; strong overall tech proficiency

    + Proactive mindset with a strong sense of initiative and a 'go the extra mile' approach to support the team and clients

    + Creative problem solver with the ability to identify gaps and propose practical, forward-thinking solutions

    + Strong team orientation with a collaborative spirit, regularly asks, 'What else can I do to help?'

    + Demonstrates sound business judgment, excellent communication abilities, and professionalism in all interactions

    + Strong active listening skills combined with empathy, discretion, and a client-first attitude

    + Skilled at building respectful, positive, and trusted relationships across teams and with external stakeholders

    + Comfortable engaging with senior leadership, clients, and vendors, adapting communication style as needed

    + Highly adaptable and capable of setting and adjusting priorities in a fast-paced, dynamic environment

    + Confident decision-maker with the ability to exercise sound judgment in ambiguous or evolving situations

    + Willingness to be available outside of standard business hours to support urgent needs or emergencies

    + Occasional travel required (a few times per year), based on business needs

    Preferred Skills and Experience

    + Bachelor's or Associate's degree

    Physical Requirements

    + Repetitive motions that include the wrists, hands and/or fingers

    + Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

    + Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus